Intercom is not only a web chat platform, but a full messaging-first suite that businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.
Intercom, like other web chat platforms, provide great benefits to your company Adding a live chat feature to your page can improve your customer service ratings and customer loyalty due to convenience and quick problem resolutions, increase your conversions and sales (including increasing your average order value), reduce cart abandonment and helps you stand out amongst your competition.
Integrating your online live chat with WhatConverts makes for a very powerful lead tracking solution. In WhatConverts, you will be able to review your company’s incoming calls, form submissions, chats and transactions.
WhatConverts integrates with Intercom through Zapier to give you the full marketing picture from your Web Chats. With an integration with Intercom, you will see the Source, Medium, Campaign, Content and Keyword of your incoming chats along with the chat transcripts and contact information for a quick follow up.
With WhatConverts your phone calls, form submissions and web chats can all be seen in one place. You get that information and more all directly in your WhatConverts dashboard and you can view the information of what page the customer was on when they submitted a lead, what marketing brought them to you and view chat transcripts and call recordings.
WhatConverts answers your conversion questions including:
- What marketing inspired a customer to reach out?
- Are the leads coming into my business leading to sales?
- When a customer fills out a form or calls, is that a “good” lead?
With WhatConverts, you have the tools to see what marketing converts, whether they call, chat or begin the sales journey with a form submission; we track those conversions and sales back to the marketing responsible, giving you the complete marketing picture.
More information on how to integrate with Intercom.