Agency account management, user management and user notifications are slightly different from a regular accounts.
As a Agency administrator your account is a master account. With the master account you have access to all accounts within your agency account.
Only master accounts have the ‘Agency‘ menu items.
By default, Agency Account Users receive all notifications for all accounts tied to the Agency Account. To manage which type of notifications you would like to receive, first setup an account.
Select an account in the left side navigation. Click on “Settings” then “Users“.
You’ll notice Account Users and their “User Settings” gear icon.
Users – This menu item allows you to add new user accounts for that customer account.
User Settings – This is where you set Your User Preferences. Your users’ notifications.