Team Member Spotlight: Francisco Janeiro—From Stage Tracks to Support Stacks

WhatConverts isn't just a product—it's a team. And without that team, we know we'd be nowhere.

That's why each month, we recognize one team member who's gone above and beyond in their role, and we share a little bit about who they are and what makes them so integral to WhatConverts. (They also get a bit of free swag from our merch store!)

This month, our spotlight employee is Francisco Janeiro, Technical Support Engineer.

Tell us a little about your career path.

How did you first get into the SaaS or tech industry, or what led you to WhatConverts?

I had customer experience/support while working in a couple of offices for the construction and machinery business.

 

I also started working more in the SaaS enviroment as a backend developer while studying in college for a small startup in Portugal that specializes in construction-based SaaS.

What do you enjoy most about your role at WhatConverts?

Is there something unique about working on our team that you find exciting?

What I most enjoy is the focus-oriented goal that WhatConverts has to help customers be successful using WhatConverts and our ability to go above and beyond to make sure they are happy.

What’s one project or achievement at WhatConverts that you’re particularly proud of?

This could be a specific individual contribution, a customer success story, or a team accomplishment.

Being able to remain calm in difficult situations and maintain consistency while working alone in the early stages of the day.

 

It allows me to become more organized and able to help more customers that way.

How do you like to unwind after a busy day in the world of SaaS?

Tell us what you like to do, and how you maintain work-life balance.

Before starting my work day, I hit the Gym to help clear my mind and be ready for the day ahead.

 

After work, I spend time with my wife and dog, and we take long walks across the city to help reset.

What’s a fun fact about you that your colleagues might not know?

It can be anything—from an interesting fact, to a hidden talent, to quirky hobbies.

I love music, and I used to play in a couple of bands in my spare time, even recording a few EPs in Portugal.

If you could instantly learn one skill (personal or professional), what would it be?

Perhaps you want to code like a pro, master the art of PPC, or pick up a non-work-related hobby?

Being more capable of drawing and building things with my own hands would allow me to bring my imagination to life.

What’s something you’re currently obsessed with?

This can be work-related (like a tool or trend) or something personal (foods, pets, places, TV shows - anything!).

I’m currently obsessed with the new Mammoth album that was released a few days ago. It’s a great album!

What’s the best piece of advice you’ve ever received, professionally or personally?

How has this advice helped shape your life or your career?

Be always hungry for knowledge and always ask questions to improve yourself.

 

That will help me to be a better person and professional.

You’re given the chance to win $5 million, but you have to beat 100 people at a single task. You can choose the task—what would it be and why do you think you’d win?

(This is a great opportunity to highlight a unique skill, or stead-fast know-how!)

Singing/Writing competition. I love writing music and creating new songs, and I draw inspiration from various places, so it’s something I feel comfortable with.

Want to Join the Team?

Want to grow your skills and level up your career with an award-winning product and dynamic remote team? We're always looking to work with exceptional individuals and expand the WhatConverts Team. Learn more about open positions and our culture below.

WhatConverts Current Openings & Company Culture