AICPA SOC2 Compliant
GDPR Compliant
HIPAA Compliant
CCPA Compliant

SOC 2 Compliance

Security and trust are inherent in WhatConverts. Our team has achieved audit certification for Service Organization Controls (SOC 2) Trust Services Principles, focused on security. The annual SOC 2 certification ensures our organizational and technical controls are independently audited. This completed audit, alongside existing stringent internal security controls, is an additional assurance for partners and users that WhatConverts is a good steward of your data. Contact security@whatconverts.com for WhatConverts’ latest report.

AICPA SOC2 Compliant


WhatConverts complies with the European Union’s (EU) General Data Protection Regulation (GDPR), the toughest privacy and security law in the world. Though drafted and passed by the European Union (EU), it imposes obligations onto organizations anywhere so long as they target or collect data related to people in the EU. The GDPR attempts to strengthen, harmonize and modernize data protection law and enhance individual rights and freedoms, consistent with the understanding of privacy as a fundamental human right. The GDPR applies to any organization that uses the personal data of people located in the EU.

GDPR Compliant


WhatConverts complies with all HIPAA standards for HIPAA-enabled customer accounts. HIPAA (Health Insurance Portability and Accountability Act of 1996) was designed to establish standards for accessing, storing, and transmitting medical data and ensuring the privacy and security of Private Health Information (PHI).

HIPAA Compliant


The CCPA (AB 375) is the California Consumer Privacy Act. As of January 1st, 2020, CCPA compliance is essential for businesses that serve California residents. The CCPA provides consumer privacy protections similar to those outlined in the European Union’s GDPR act of 2018. California consumers can request access to their data stored in WhatConverts, and we can promptly supply it. WhatConverts has always stayed true to our privacy guidelines, and we keep our business partners compliant with CCPA as well.

CCPA Compliant

Security Policy

WhatConverts applies stringent security standards and measures throughout the entire organization. Every team member undergoes training and is updated on the latest security protocols. We regularly conduct testing, training, and auditing of our practices and policies.

Security Compliance Shield

Organizational Security

  • Information Security Program: We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
  • Third-Party Audits: Our organization undergoes independent third-party assessments to test our security and compliance controls.
  • Third-Party Penetration Testing: We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
  • Roles and Responsibilities: Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
  • Security Awareness Training: Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
  • Confidentiality: All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
  • Background Checks: We perform background checks on all new team members in accordance with local laws.


Cloud Security

  • Cloud Infrastructure Security: All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
  • Data Hosting Security: All of our data is hosted on Amazon Web Services (AWS) databases. Please reference the above vendor specific documentation linked above for more information.
  • Encryption at Rest: All databases are encrypted at rest.
  • Encryption in Transit: Our applications encrypt in transit with TLS/SSL only.
  • Vulnerability Scanning: We perform vulnerability scanning and actively monitor for threats.
  • Logging and Monitoring: We actively monitor and log various cloud services.
  • Business Continuity and Disaster Recovery: We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
  • Incident Response: We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.


Access Security

  • Permissions and Authentication: Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
  • Least Privilege Access Control: We follow the principle of least privilege with respect to identity and access management.
  • Quarterly Access Reviews: We perform quarterly access reviews of all team members with access to sensitive systems.
  • Password Requirements: All team members are required to adhere to a minimum set of password requirements and complexity for access.
  • Password Managers: Laptops used by company employees utilize a password manager for team members to manage passwords and maintain password complexity.


Vendor and Risk Management

  • Annual Risk Assessments: We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
  • Vendor Risk Management: Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.


Contact Us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@whatconverts.com.

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