Today we’re rolling out two updates designed to make your experience faster, clearer, and more collaborative. With these improvements, you’ll be able to find help more easily and shape the future of the platform directly from your account.

Here’s what’s new:

• A redesigned Help Center menu that puts training, support, updates, and resources right at your fingertips.
• A new “Request a Feature” tool where you can submit ideas, vote on improvements, and follow our public roadmap.

Let’s take a closer look.

1. A Cleaner, More Helpful Help Center (Quick Overview)

We’ve refreshed the Help Center to streamline how you access support. When you click the question-mark icon in the top navigation, you’ll now see:

• Help Articles
• WhatConverts Academy
• New: Request a Feature
• Contact Support
• Occasional Product Updates when major releases go live

This new layout keeps everything in one place and makes it easier to get answers quickly.

2. Introducing: Request a Feature + Roadmap

A new built-in way to share ideas, vote on what matters most, and track feature progress through a public roadmap.

The Request a Feature option gives you direct visibility into what’s coming next and ensures your feedback is tied into our development process.

Feedback from our users has always guided the direction of the platform. With this update, your voice won’t just be heard—it will directly shape what we build next.

How to Submit a Feature Request

Submitting and tracking feature ideas is simple. Here’s how it works from inside your WhatConverts account:

Step 1 — Open the Request a Feature tool

• Log in to WhatConverts
• Click the question-mark icon in the top right
• Select Request a Feature from the Help Center sidebar

Step 2 — Search for your idea

You’ll be directed to the form you can use to create a new request. But before you do, click Feedback. Here you can type your idea into the search bar to see if the idea is already in the works. The system will suggest similar requests so you don’t create a duplicate.

Step 3 — Upvote or comment

If an existing request already matches your idea, you can:

• Upvote it to show support
• Comment to add details, context, or use cases

Step 4 — Create a new request (if needed)

If no existing matches appear:

• Click Feedback and enter your request details
• Add a short, descriptive title
• Add details or examples that help explain the request
• Submit your post

Your request is now visible to the community—and our product team.

Note: If you submit a request, you’ll automatically be notified when our team updates its status.

Where to View and Track Requests

The Request a Feature tool includes two main areas:

Feedback (All Requests)

See every submitted feature request, organized by category:

• Lead Tracking
• Reporting
• Integrations
• AI Analysis
• Control Center
• Public API
• Other

This is the best place to browse, vote, and add comments.

Roadmap (What’s Coming Next)

View features our team has moved into the development pipeline, organized into three stages:

• Planned
• In Progress
• Complete

For example, you can see that the Enhanced Marketing Spend Report is currently in the works (this one is going to be huge for marketers!).

What’s Next

As new improvements roll out—including the upcoming Marketing Spend Report release—you’ll see them highlighted directly inside the Help Center.

In the meantime, explore the new Request a Feature page and help guide what we build next:

Log in now and share your ideas! And if you're not a user, book a demo today to learn how to start growing your ROI.