HIPAA Compliance

At WhatConverts we've always taken steps to ensure user access and information is secure. We are pleased to announce that we have taken this a step further.

We are happy to announce that WhatConverts now complies with all HIPAA standards for HIPAA enabled accounts.

HIPAA (Health Insurance Portability and Accountability Act of 1996) was designed to establish standards for accessing, storing and transmitting medical data and ensuring the privacy and security of Private Health Information (PHI).

If your account deals with PHI (Private Health Information), we can now apply additional controls that tighten up security and grant access to only authorized personnel.

Who should enable HIPAA compliance?

Any WhatConverts account where PHI (Private Health Information) is disclosed needs to be HIPAA enabled.

How does a HIPAA enabled account differ from a regular account?

We have applied restrictions and controls to the account to ensure that only people authorized can access PHI. In addition, all actions of users that have access to a HIPAA account are logged. Here are some of the controls and restrictions we apply:

  • All data is encrypted at rest and in transit.
  • Webhooks to unsecured URLs are disabled to prevent unauthorized distribution of PHI.
  • When accessing potential PHI in leads or call recordings the user's information is logged along with what data was accessed.
  • Email notifications have potential PHI removed.
  • Users are automatically logged out after 15 minutes of inactivity.

How do I enable HIPAA compliance for my account?

There are two things you need to enable your for HIPAA compliance.

Login to your account and select "Settings" and click on "HIPAA" from the drop down. Set HIPAA Enabled to "On" and click "Update". HIPAA compliance is set at the account level. If you use an agency account, each client account will need to be enabled individually.

HIPAA Step 1

Next contact us to execute a Business Associate Agreement (BAA). Please include your first and last name, company name, and email address.

HIPAA Step 2

We've worked to make our HIPAA solution as hassle free as possible. Please contact support@whatconverts.com if you have any questions.

Michael Cooney
Michael Cooney

Michael Cooney is a co-founder of WhatConverts. He’s been solving everyday marketing mysteries for years! Connect with him on Twitter or via email at michael@whatconverts.com.

Request a Live Demo
Get a FREE presentation of WhatConverts

One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

Request a Live Demo
Whatconverts Features for your Business
Ecommerce Tracking in Google Analytics
Lead Tracking Ecommerce Tracking in Google Analytics

Measure the exact revenue that each of your leads generated via eCommerce.

CRM Lead Qualification
Lead Management CRM Lead Qualification

We can set up the WhatConverts integration with your existing CRM.

Filter/Group by Landing & Lead Page
Lead Management Filter/Group by Landing & Lead Page

If you know which page a user landed on, you’ll have clues about which keywords they used to find your site.

Iframe Form Tracking in Google Analytics
Lead Tracking Iframe Form Tracking in Google Analytics

Tracking your iframe forms in Google Analytics is important to make sure that you are attributing your conversion goals correctly.

Recommended Help Topics
Help Document LeadsBridge Integration

Last update on December 7, 2020

Help Document How Do I Change Time Zones?

Last update on July 1, 2020

Help Document How to add Company Name and Address to Invoice

Last update on August 13, 2020

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Suggested Blog Articles
Why Do AdWords Conversions Sometimes Differ from WhatConverts?
Advertising & Marketing Why Do AdWords Conversions Sometimes Differ from WhatConverts?

Last update on Jul 25, 2018

Qualified Leads: The Key to More Effective Marketing
Advertising & Marketing Qualified Leads: The Key to More Effective Marketing

Last update on Jan 29, 2020

5 Client Retention Strategies for your Agency
Advertising & Marketing 5 Client Retention Strategies for your Agency

Last update on Apr 30, 2020

ready to get marketing clarity?

Grow your business with WhatConverts

14 days free trial Easy setup Dedicated support