We take the success of our customers seriously. That’s why we’re expanding our Customer Success Team with a new Onboarding Specialist position.

If you (or someone you know) are:

• An experienced onboarding professional
• Already using WhatConverts (or similar call tracking software like CallTrackingMetrics, Invoca, or CallRail)
• Well-versed in call tracking, Google Ads, and Google Analytics
• Customer-focused and passionate about education and clear communication

… Then we want to hear from you!

And if you or a referral are a fit, we’re offering a special compensation package/referral bonus of $1,000.

Note: We do not poach. For employees of current WhatConverts users, we will need your employer’s explicit signoff before extending an offer. 

Fill out the form to learn more about and apply for the role today.

What You’ll Do

• Become an expert in both setting up WhatConverts and using it on a day-to-day basis.
• Create training materials (articles, videos, interactive courses, etc.) designed to educate our customers on how to get the most value from our product.
• Host online demonstrations of the various features, setup procedures, and capabilities of WhatConverts.
• Get to the heart of what clients want and need from the software, and then cater training to their specific goals.
• Work to understand each client’s business, identify value gaps WhatConverts can fill, and encourage new customers to increase engagement with the platform.
• Capture feedback on what both you and our product can be doing better.
• Work closely with Support, Marketing, and Sales to build your technical and practical knowledge of WhatConverts.

Who You Are

• You’re a people person. You listen more than you talk. And you’re energized by conversations that click.
• You’re a natural communicator. You know how to speak and write clearly. But you also know how to spot misunderstandings, even when they go unspoken.
• You’re technically savvy, especially when it comes to marketing tools. You have experience in using Google Ads, Google Analytics, and call tracking software.
• You’re a WhatConverts user (or a user of a similar call tracking system like CallTrackingMetrics, Invoca, or CallRail). You know the system inside and out. And you know how to use it to its full potential.
• You’re a teacher, but you’re also teachable. You’re excited by the idea of learning new things and are open to rethinking new ways of doing old things.
• You’re a seasoned project manager who’s organized, deadline-driven, and detail-oriented.

Fill out the form to learn more about and apply for the role today.