WhatConverts
Avatar photo Alex Thompson
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Jul 8, 2024

If you’re working within the healthcare industry (or with clients that do), you’ll likely need to be HIPAA compliant.

HIPAA, or the Health Insurance Portability and Accountability Act, sets up standards for accessing, storing, or transmitting medical data and ensuring the privacy and security of Private Health Information (PHI).

You’ll also need to ensure many of the tools you use—like WhatConverts—are also HIPAA compliant.

Luckily, we make turning on HIPAA-compliant features in your account simple.

What Data Protection Does HIPAA Compliance Offer?

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    Enabling HIPAA compliance on your WhatConverts account activates the following controls:

    • All data is encrypted at rest and in transit
    • Webhooks to unsecured URLs are disabled to prevent unauthorized distribution of PHI
    • When accessing potential PHI in leads or call recordings, the user’s information is logged along with what data was accessed
    • Users are automatically logged out after 15 minutes of inactivity

    What About Email Notifications?

    HIPAA-enabled accounts will receive email notifications that omit any and all potential personal identifying information (PII), including:

    • Customer/Patient Name
    • Customer/Patient Email
    • Customer/Patient Telephone Number
    • Customer/Patient Address
    • Form Contents
    • Chat Contents
    • Call Transcriptions

    Learn more about email notifications for HIPAA accounts using the resource below.

    Help Center: Email Notifications in HIPAA Accounts

    How to Activate HIPAA Compliance

    Activating HIPAA Compliance on your account is easy.

    1. HIPAA protections are only available on a Pro plan or higher. If you are not on a Pro plan or above, please upgrade your plan.
    2. Once you are on a Pro plan or above, log into your account.
    3. Navigate to the Control Center on the left, go to your profile settings, and click HIPAA.
    4. Read over the information and click the button to enable HIPAA.
    5. In order to remain HIPAA compliant, you must also execute a Business Associate Agreement (BAA) with WhatConverts. Please contact us to do so. If you have a signed BAA with WhatConverts, you will see this confirmation message.

    Need Help?

    Our support team is happy to help you with anything related to enabling HIPAA on your account.

    Get in touch today and we’ll walk you through it.

    Read WhatConverts reviews on G2

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    Alex Thompson

    Alex Thompson is a professional copywriter and content writer with a passion for turning complex ideas into digestible, educational content that keeps readers engaged. He specializes in content marketing, SEO, and B2B marketing.

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