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Help Center FAQ

What information is sent in an email notification from a HIPAA enabled account?


If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

This includes, but is not limited to:

  • Customer/Patient Name
  • Customer/Patient Email
  • Customer/Patient Telephone Number
  • Customer/Patient Address
  • Form Contents
  • Chat Contents
  • Call Transcriptions

In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

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Whatconverts Features for your Business
Search for Leads by Name
Lead Management Search for Leads by Name

WhatConverts instantly pulls Caller ID information, so you can quickly search for leads by name.

Call Flows – Geographic Call Routing
Lead Tracking Call Flows - Geographic Call Routing

All incoming calls will be directed to the business location closest to the caller.

Complete Form Lead Capture
Lead Tracking Complete Form Lead Capture

Qualify leads based on form-fill details so you can better evaluate lead gen campaigns.

Email Notifications
Analytics & Insights Lead Updates via Email

See leads in your inbox instantly.

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Subscribe to our newsletter and get proven marketing strategies for growing your business.

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Lead Tracking Integration CallRail

Last update on April 27, 2020

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Ad Platforms Facebook Ads

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CRMs PipelineDeals

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