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Help Center FAQ

What information is sent in an email notification from a HIPAA enabled account?


If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

This includes, but is not limited to:

  • Customer/Patient Name
  • Customer/Patient Email
  • Customer/Patient Telephone Number
  • Customer/Patient Address
  • Form Contents
  • Chat Contents
  • Call Transcriptions

In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

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Whatconverts Features for your Business
Email Notifications
Analytics & Insights Lead Updates via Email

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Filter/Group by Custom Field
Lead Management Filter/Group by Custom Field

Different businesses may need different data fields, and WhatConverts knows that.

Filter/Group by Product or Service
Lead Management Filter/Group by Product or Service

Seeing leads grouped by product or service allows marketers, clients and business owners to gain deeper insights.

Export Current Data Set
Lead Management Export Current Data Set

Simply download only the visible columns you have pulled up in your dashboard.

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