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Help Center FAQ

What information is sent in an email notification from a HIPAA enabled account?


If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

This includes, but is not limited to:

  • Customer/Patient Name
  • Customer/Patient Email
  • Customer/Patient Telephone Number
  • Customer/Patient Address
  • Form Contents
  • Chat Contents
  • Call Transcriptions

In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

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Whatconverts Features for your Business
Call Flows - Geographic Call Routing
Lead Tracking Call Flows - Geographic Call Routing

All incoming calls will be directed to the business location closest to the caller.

Campaign Lead Valuation
Lead Management Campaign Lead Valuation

Choose one campaign for a month and quickly assign value to leads

Filter/Group by Product or Service
Lead Management Filter/Group by Product or Service

Seeing leads grouped by product or service allows marketers, clients and business owners to gain deeper insights.

Add Value in Leads Dashboard
Lead Management Add Value in Leads Dashboard

As leads come in, they appear in your Leads Dashboard in WhatConverts where you can qualify and add sales value.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Calendars and Bookings Setmore

Last update on November 24, 2020

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Lead Tracking Integration CallRail

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CRMs PipelineDeals

Last update on April 14, 2020

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