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Help Center FAQ

What information is sent in an email notification from a HIPAA enabled account?


If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

This includes, but is not limited to:

  • Customer/Patient Name
  • Customer/Patient Email
  • Customer/Patient Telephone Number
  • Customer/Patient Address
  • Form Contents
  • Chat Contents
  • Call Transcriptions

In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

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Whatconverts Features for your Business
Email Notifications
Analytics & Insights Lead Updates via Email

See leads in your inbox instantly.

Email Notification Qualification
Lead Management Email Notification Qualification

Within the email, simply click “Yes” or “No” to answer whether or not the lead is quotable.

Call Flows - Simultaneous Dialing
Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

Route calls to multiple destination numbers at once using multi-ring functionality.

Filter/Group by Campaign & Keyword
Lead Management Filter/Group by Campaign & Keyword

Apply filters to group leads by specific keywords or campaigns to quickly see the results of your ad spend.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Lead Tracking Integration CallRail

Last update on March 25, 2021

CallRail
Text Messaging Sakari SMS

Last update on June 19, 2020

Sakari SMS
CRMs PipelineDeals

Last update on April 14, 2020

PipelineDeals
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