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    Help Center FAQ

    What information is sent in an email notification from a HIPAA enabled account?


    If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

    This includes, but is not limited to:

    • Customer/Patient Name
    • Customer/Patient Email
    • Customer/Patient Telephone Number
    • Customer/Patient Address
    • Form Contents
    • Chat Contents
    • Call Transcriptions

    In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

    If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

    If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com

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    Whatconverts Features for your Business
    Email Notification Qualification
    Lead Management Email Notification Qualification

    Within the email, simply click “Yes” or “No” to answer whether or not the lead is quotable.

    Filter/Group by Campaign & Keyword
    Lead Management Filter/Group by Campaign & Keyword

    Apply filters to group leads by specific keywords or campaigns to quickly see the results of your ad spend.

    Leads by Lead Page
    Analytics & Insights Leads by Lead Page

    Quickly see if your visitors converting on a "Contact Us" page, or on your site's other pages.

    Search for Leads by Name
    Lead Management Search for Leads by Name

    WhatConverts instantly pulls Caller ID information, so you can quickly search for leads by name.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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