What information is sent in an email notification from a HIPAA enabled account?

If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

This includes, but is not limited to:

• Customer/Patient Name
• Customer/Patient Email
• Customer/Patient Telephone Number
• Customer/Patient Address
• Form Contents
• Chat Contents
• Call Transcriptions

In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.