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Help Center ▸ FAQ

What information is sent in an email notification from a HIPAA enabled account?

If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

This includes, but is not limited to:

Customer/Patient Name
Customer/Patient Email
Customer/Patient Telephone Number
Customer/Patient Address
Form Contents
Chat Contents
Call Transcriptions

In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

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Whatconverts Features for your Business

Lead Management Lead Qualification Dashboard

We made it easy to qualify leads within the ‘Live View’ WhatConverts dashboard.

Lead Management Add Value in Leads Dashboard

As leads come in, they appear in your Leads Dashboard in WhatConverts where you can qualify and add sales value.

Lead Tracking Complete Form Lead Capture

Qualify leads based on form-fill details so you can better evaluate lead gen campaigns.

Lead Management Filter/Group by Product or Service

Seeing leads grouped by product or service allows marketers, clients and business owners to gain deeper insights.