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Help Center ▸ FAQ

What information is sent in an email notification from a HIPAA enabled account?

If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

This includes, but is not limited to:

Customer/Patient Name
Customer/Patient Email
Customer/Patient Telephone Number
Customer/Patient Address
Form Contents
Chat Contents
Call Transcriptions

In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

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Whatconverts Features for your Business

Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

Route calls to multiple destination numbers at once using multi-ring functionality.

Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

Reroute calls that occur outside your active business times.

Lead Tracking Call Flows - Geographic Call Routing

All incoming calls will be directed to the business location closest to the caller.

Lead Tracking Port Your Numbers

Don't worry about losing your phone numbers; Port current phone numbers at no charge.