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    Help Center FAQ

    What information is sent in an email notification from a HIPAA enabled account?


    If you have a HIPAA enabled account in WhatConverts, you can expect email notification to omit any and all potential personal identifying information (PII).

    This includes, but is not limited to:

    • Customer/Patient Name
    • Customer/Patient Email
    • Customer/Patient Telephone Number
    • Customer/Patient Address
    • Form Contents
    • Chat Contents
    • Call Transcriptions

    In addition to this, you will not be able to download call recordings from your HIPAA enabled account and you must be logged into your WhatConverts dashboard to listen to your call recordings.

    If you have Call Transcription turned on, you may also be interested in knowing more about PCI Redaction.

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

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    Whatconverts Features for your Business
    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Port Your Numbers
    Lead Tracking Port Your Numbers

    Don't worry about losing your phone numbers; Port current phone numbers at no charge.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Ad Platforms Facebook Ads

      Last update on June 16, 2022

      Facebook Ads
      Text Messaging Sakari SMS

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      CRMs PipelineDeals

      Last update on April 14, 2020

      PipelineDeals
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