How to Use Intent Detection for AI Call Analysis – Did You Know?

AI call analysis has massive money-saving potential, especially if you’re marketing home service businesses. It’s why WhatConverts users love the AI-powered Intent Detection for analyzing lead quality.

With Intent Detection, you can get a clear understanding of what each call was about in a single, value-packed sentence. And that means qualifying, categorizing, and valuing leads in seconds, not minutes.

Here’s how it works.

What Can You Do With Intent Detection?

The key benefit of AI intent detection is the efficient understanding of lead quality.

For example, let’s say you’re qualifying 50 phone call leads per day for a client. Now, you can listen to every call manually, eating up multiple hours daily. OR you can use AI intent detection to see which calls were spam, which were interested in a particular service, and more.

Best of all, you can get this valuable information from a single sentence. From there, you can qualify/categorize the lead and move on to the next in seconds. Think of it like a more focused version of the AI Call Summary feature.

Combine it with other WhatConverts AI features like Topic Detection for even better results.

Plus, you get to see all the most pertinent details without any of the fluff. For example, here’s what this handy feature picked up for leads from several different businesses:

Spam Phone Calls (use to quickly disqualify leads)

Appointment Booking Calls (use to identify qualified/quotable leads)

Service-Specific Call Information (use to fill out service-related Custom Fields)

Detailed Call Context (use to add more detail or notes to leads)

With this level of information, you can easily qualify, categorize, and even value your leads in seconds.

How to Use Intent Detection

Note: To use this feature, you first must have Lead Analysis active. For more information on Lead Analysis and how to activate it, see the guide below. 

Resource: Lead Analysis – Automated Lead Qualification Just Got Easier

There are two places to find Intent Detection:

1. In the Lead Manager
2. In the Lead Details page

1. Lead Manager

1. Log into your WhatConverts account and head to the Lead Manager.
2. Add the column from the “Choose Columns” option.
3. View your column right within the Lead Manager.

2. Lead Details

1. Log into your WhatConverts account and head to the Lead Manager.
2. Click “View Lead” to go to the Lead Details page.
3. Click the “Lead Analysis” tab. Here, you’ll find the feature field.

Need Help?

Our support team is happy to help you get the most value from Intent Detection.

Get in touch today and we’ll walk you through it.