See On-Demand Demo

Save time and filter calls with WhatConverts.

One of the routing features available with Call Flows is Custom IVR Menu; when a caller dials into your business, they'll hear a menu to properly direct their call and can select an option to be connected to the proper destination.

Menus can be used to direct calls to the correct department or recipient, saving the time it would normally take to get calls to the correct department or person. You can quickly create a menu by typing in your chosen message or uploading your own custom menu message. You can also allow callers to use the key pad or say a message to select the menu option. WhatConverts can recognize over 15 different languages and dialects when listening for menu selections.

Call Recording Full Step

Menu Reporting

When you use Custom IVR Menus in WhatConverts, you also can view and filter your incoming calls by the menu options selected.

For example, you're a business with a destination number that handles sales and support activities. Using a custom menu, a caller can select if they would like to talk to sales or support. Even if either selection goes to the same destination number, you will be able to see that menu selection within your WhatConverts dashboard and reporting. Using this information, you can drill down to view just sales calls in your reporting; making it easy to optimize your marketing efforts to target more sales related calls.

Here is more information about setting up menu call flows.

WhatConverts answers your conversion questions including:

  • What marketing inspired a customer to reach out?
  • Are the leads coming into my business leading to sales?
  • When a customer fills out a form or calls, is that a “good” lead?

With WhatConverts, you have the tools to see what marketing converts, whether they call, chat or fill out a form; we can track those touch-points back to the marketing responsible, giving you the complete marketing picture.

Don't miss a beat with your lead tracking. Sign up with WhatConverts today for a 14 Day Free Trial and know what marketing converts.

Get a FREE presentation of WhatConverts

One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

See On-Demand Demo
How Companies use WhatConverts
Finance and Insurance
Use Case Finance and Insurance

Which marketing channels are driving new clients? Find out.

Automotive
Use Case Automotive

Discover how new customers find your dealership.

Health and Wellness
Use Case Health and Wellness

Create reports that show new patients vs. existing patients.

Education
Use Case Education

Find out where your new students come from.

Recommended Help Topics
Help Document Call Tracking

Last update on July 26, 2022

Lead Tracking
Help Document Setting up a Simple Menu Call Flow

Last update on August 15, 2022

Communication
Help Document How Does Dynamic Number Insertion (DNI) Work?

Last update on August 15, 2022

FAQ
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

    Suggested Blog Articles
    Why WhatConverts? Clarity Trumps Persuasion
    Marketing Why WhatConverts? Clarity Trumps Persuasion

    Last update on Feb 13, 2015

    ready to get marketing clarity?

    Grow your business with WhatConverts

    14 days free trial Easy setup Dedicated support
    G2 Users Love Us Badge
    G2 High Performer Badge
    G2 High Performer Small Business Badge
    G2 Momentum Leader Badge
    G2 High Performer Europe Badge