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1In your WhatConverts profile, select "Tracking" from the top menu. Select "Calls", then "Phone Numbers".
2Click "+ Add Phone Number". Select "Advanced Setup". Choose "Offline" and click "Next Step". Move the slider to "1". Choose the Country, Phone Number Type (Local or Toll Free) and Area Code and click "Find Numbers". Review the number and click "Next Step".
3Enter the Destination Number that you are forwarding your calls to and give your phone number a name such as "Google My Business". Click "Next Step".
The next few prompts will guide you through setting up these tracking numbers to ensure you have all the features that you're looking for:
Once you are satisfied with the settings you've chosen, click "Finish".
1Log into Google My Business. Click "Info" on the left menu. Locate your business' Contact Number and click the Pencil Icon to edit the number.
2Click "Add phone number". Make your Current business phone number your Additional Phone number and change your Primary Phone to the call tracking number set up in WhatConverts.
Click "Apply".
When a user clicks through to your website from Google My Business, normally a click would be considered as source: Google medium: Organic. You can, however, update your URL in your Google My Business listing to capture a campaign name that will be reported in WhatConverts to identify that the call came from Google My Business.
1Log into Google My Business. Click "Info" on the left menu. Locate your business' Website URL and click the Pencil Icon to edit the URL.
2At the end of your URL, type the following: ?utm_campaign=GoogleMyBusiness. Click "Apply".
Now when a lead comes from Google My Business, you will see the source and medium still reported as Google Organic, but it will have the Campaign name GoogleMyBusiness.
You can set up call tracking for Google My Business or a Google Maps listing quickly and easily with WhatConverts. Using this document will help you maintain NAP (Name, Address, Phone) consistency for your listing.
1Go to your WhatConverts dashboard. Under Profile, select "Tracking" and click "Phone Calls" then "Phone Numbers".
2Click "Add Phone Number". Select between Local and Toll Free and click "Buy Number". In the prompt, name your phone number Google My Business, enter your Destination Number, choose your call options and select "No" for Dynamic Phone Number Insertion.
Click "Update".
1Log into Google My Business. Click "Info" on the left menu. Locate your business' Contact Number and click the Pencil Icon to edit the number.
2Click "Add phone number". Make your Current business phone number your Additional Phone number and change your Primary Phone to the call tracking number set up in WhatConverts.
Click "Apply".
When a user clicks through to your website from Google My Business, normally a click would be considered as source: Google medium: Organic. You can, however, update your URL in your Google My Business listing to capture a campaign name that will be reported in WhatConverts to identify that the call came from Google My Business.
1Log into Google My Business. Click "Info" on the left menu. Locate your business' Website URL and click the Pencil Icon to edit the URL.
2At the end of your URL, type the following: ?utm_campaign=GoogleMyBusiness. Click "Apply".
Now when a lead comes from Google My Business, you will see the source and medium still reported as Google Organic, but it will have the Campaign name GoogleMyBusiness.
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
Get a 1:1 Demo
Read details from your calls without the need to listen to the entire call recording.
Route calls to multiple destination numbers at once using multi-ring functionality.
Reroute calls that occur outside your active business times.
All incoming calls will be directed to the business location closest to the caller.
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