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WhatConverts now allows you to set up a call flow to grab more data from your incoming phone calls. A Call Flow can help you manage how calls are routed for business hours, location of the caller, intentions of the caller (sales or support for example) and more.
A Simple Menu Call Flow will route your calls to a specific department or person within your, or your clients', organization. WhatConverts records and reports on the menu options selected.
1Log in to your WhatConverts Dashboard. Under Profile, select "Tracking", "Phone Calls". When the Phone Calls drop down opens, select "Call Flows".
2At the top of the page, select "+ Add Incoming Call Flow" at the top of the page.
3Select "Simple Menu" to set up a Simple Menu with editable options to route your calls to different destination numbers.
Choose your Timeout (the number of seconds the menu will wait before playing again or moving onto the next step), a message if there is no response and how many times to repeat this menu. Click "Update".
4Scroll to the top of your Simple Menu Call Flow, "name" your call flow and click "Save Call Flow".
5Apply your Call Flow to your tracking number by looking under your Profile, select "Tracking", "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row to edit your tracking number(s).
Under Call Routing, select "Call Flow" and choose your new Call Flow from the drop down menu. Click "Update".
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
Request a Live DemoControl, download and monitor your incoming calls at no additional cost.
Don't worry about losing your phone numbers; Port current phone numbers at no charge.
Automatically track marketing to a phone call with Dynamic Number Insertion (DNI).