Track web chats as conversion actions.

Web Chat is a complimentary conversion method alongside phone calls and web forms. Some chat companies claim Web Chat can replace phone calls and forms, however, we've seen Web Chat as a complementary communication tool that enhances the user's experience when they have a quick question.

It's been interesting to see different strategies where chat is used as an integral part of the conversion funnel. Many direct sales happen directly through chat; starting with simple chat questions and ending with a phone call to finalize details.

Here is more information about chat tracking.

WhatConverts supports and reports Web Chat as a conversion action, making it possible for you to see what marketing was brought the user to your website for the chat conversion. Below, we show how the marketing source, medium, campaign, ad and keyword is provided by WhatConverts within a LiveChat window.

LiveChat New

Once the Chat has been completed, WhatConverts saves the lead and full chat log.

Livechat Lead in WhatConverts

WhatConverts Reporting

Reports display chat, form and calls leads by marketing source and medium. Adding the chat leads to your marketing reports shows you all conversions by traffic source.

Gain marketing insights with your web chat data with our lead management and lead reporting features.

WhatConverts answers your conversion questions including:

  • What marketing inspired a customer to reach out?
  • Are the leads coming into my business leading to sales?
  • When a customer fills out a form or calls, is that a “good” lead?

Get the tools you need to see what marketing converts, whether people call, chat or fill out a form. WhatConverts can track every touch-point back to the marketing responsible, giving you the complete marketing picture.

Don't miss a beat with your lead tracking. Get WhatConverts today with a 14 Day Free Trial and start knowing what marketing works.

Request a Live Demo
Get a FREE presentation of WhatConverts

One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

Request a Live Demo
How Companies use WhatConverts
Marketers
Use Case Marketers

See how many qualified leads your marketing department delivers.

Recommended Help Topics
Help Document LiveChat Inc. Integration

Last update on June 25, 2020

Integrations
Help Document Facebook Messenger Integration with Chatfuel

Last update on June 25, 2020

Integrations
Help Document SnapEngage Chat Integration

Last update on June 25, 2020

Integrations
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Suggested Blog Articles
Call Tracking Software: When You Realize It Isn't Enough
Lead Capture & Tracking Call Tracking Software: When You Realize It Isn't Enough

Last update on Nov 19, 2019

From Marketing Chaos to Marketing Clarity - Part II
Analytics & Reporting From Marketing Chaos to Marketing Clarity - Part II

Last update on Nov 27, 2019

From Marketing Chaos to Marketing Clarity - Part I
Analytics & Reporting From Marketing Chaos to Marketing Clarity - Part I

Last update on Oct 31, 2019

ready to get marketing clarity?

Grow your business with WhatConverts

14 days free trial Easy setup Dedicated support