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Help Center Integrations

Happy Fox Chat Integration


Happy Fox is a chat and help software that helps you interact with visitors to your site. Using Zapier, you can integrate Happy Fox with WhatConverts and get user information from your Happy Fox chats, the first message of the chat transcript and the marketing data for the user directly to your WhatConverts dashboard.

You will need access to premium Zapier connections to complete this integration.

    Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Happy Fox Integration Code.

1On your website where you have placed your HappyFox Installation Code, before the </script>
tag
, add the following code:

var cookie = oqhaqzwnbjgcpycneryg('wc_client');
var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid='';
if (cookie) {
    var cookie_parts = cookie.split('+..+');
    if (cookie_parts[0])
        source = cookie_parts[0];
    if (cookie_parts[1])
        medium = cookie_parts[1];
    if (cookie_parts[2])
	campaign = cookie_parts[2];
    if (cookie_parts[3])
	content = cookie_parts[3];
    if (cookie_parts[4])
	keyword = cookie_parts[4];
    if (cookie_parts[5])
	gclid = cookie_parts[5];
    if (cookie_parts[6])
	landing_page = cookie_parts[6];
    if (cookie_parts[7])
        user_id = cookie_parts[7];
    if (cookie_parts[8])
        msclkid = cookie_parts[8];
}
var HappyFoxChat;
window.HFCHAT_CONFIG.onload = function() {
HappyFoxChat = this;
HappyFoxChat.setCustomFields( { source :source} ) 
HappyFoxChat.setCustomFields( { medium :medium} ) 
HappyFoxChat.setCustomFields( { campaign :campaign} ) 
HappyFoxChat.setCustomFields( { content :content} ) 
HappyFoxChat.setCustomFields( { keyword :keyword} ) 
HappyFoxChat.setCustomFields( { landing :landing_page} ) 
HappyFoxChat.setCustomFields( { user_id :user_id} ) 
HappyFoxChat.setCustomFields( { gclid :gclid} ) 
HappyFoxChat.setCustomFields( { msclkid :msclkid} )
};

There will be an </script>: after the pasted code.

Save the changes to your site and if you have any caching plugins on your site, clear those.

2Log into HappyFox Chat. Select "Manage" in the top left of your HappyFox dashboard. Under Manage Widget, click "Custom Fields".

HappyFox Custom Fields

Click "+ Add". In the Name field, type source and select Text as the Type as shown below.

Source in HappyFox Chat as a Custom Field

Repeat this step and change for each of the following custom fields:

  • medium
  • campaign
  • content
  • keyword
  • gclid
  • landing_page
  • user_id
  • msclkid

3In a new tab or window, log into Zapier (keep HappyFox open in a separate window/tab). Click "Make a Zap". Select "Webhooks by Zapier" as your trigger app and "Catch Hook" as your trigger. Click "Continue". Copy the Custom Webhook URL.

4Go back to HappyFox. Select "Manage" in the top left of your HappyFox dashboard. Under Manage Widget, click "Webhooks".

Webhooks in HappyFox

Paste the Custom Webhook URL into the box. Click "Save".

4In an incognito window, go to your website, but add the following to the end of your URL:

?utm_source=HappyFoxTestSource&utm_medium=HappyFoxTestMedium&utm_keyword=HappyFoxTestKeyword&utm_content=HappyFoxTestContent&utm_campaign=HappyFoxTestCampaign&gclid=TestGclid&msclkid=TestMSClkID&force_utm=true&wc_clear=true

Start and end a chat.

    Important: Use an email that you've never

    Go back to Zapier, click "Continue" on your Webhooks step and click "Test trigger" to find the chat you just completed. Click the gray drop-down arrow to review the chat. Click "Continue".

    4Select "Formatter by Zapier" as your Action App and "Text" as the Action. Click "Continue". Under Transform select "URL Decode". In the Input field, locate and select "Payload Custom Fields Landing Page". Click "Continue, then "Test & Continue".

    5Click "+" to add a third step to the Zap. Select "WhatConverts" as your Action App and "Create Lead" as your Action. Select or connect your WhatConverts account and continue to the Set up Action page. The following video shows you how to complete the integration:

    6Log into your WhatConverts dashboard and review the test lead that you have sent in.

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