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    Help Center Lead Tracking

    Chat Tracking


    WhatConverts Online Chat tracking allows you to immediately track and follow-up with users that contact you through web chat on your website. Each time a customer initiates a chat on your website, WhatConverts captures the details of that chat and marketing source and instantly updates your WhatConverts dashboard with the new lead information. Many integrations offer full chat transcripts.

    These articles will assist you with the initial set up and troubleshooting.

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    Whatconverts Features for your Business
    Chat Tracking in Google Analytics
    Lead Tracking Chat Tracking in Google Analytics

    Automatically send chat events to Google Analytics to define conversion funnels.

    Full Chat Transcripts
    Lead Tracking Full Chat Transcripts

    See the full chat transcript alongside lead details, instantly.

    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

    Chat Tickets Captured
    Lead Tracking Chat Tickets Captured

    We capture the full chat ticket information and store the lead with its marketing data.

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