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Help Center Lead Tracking

Chat Tracking


WhatConverts Online Chat tracking allows you to immediately track and follow-up with users that contact you through web chat on your website. Each time a customer initiates a chat on your website, WhatConverts captures the details of that chat and marketing source and instantly updates your WhatConverts dashboard with the new lead information. Many integrations offer full chat transcripts.

These articles will assist you with the initial set up and troubleshooting.

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Whatconverts Features for your Business
Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

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Chat Facebook Messenger

Last update on June 19, 2020

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