Zoho (SalesIQ) Chat Tracking

Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Zoho Chat installation code using the HTML method.

1Add the following after the Zoho Chat installation code:

<script>
$zoho.salesiq.ready=function()
{
   $zoho.salesiq.chat.complete(function()
   {
      wc_chat_ypbib("Chat","New Chat Session");
   });
}
</script>

This will trigger a new Chat Lead in WhatConverts when someone completes a chat.

2Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up to track Zoho chats in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Zoho Chat is tracking properly.

If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]