Zoho (SalesIQ) Chat Tracking

Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Zoho Chat installation code using the HTML method.

1Login to your Zoho SalesIQ dashboard and select the cog wheel at the top right of the page that represents the "Settings" section.

2From the Settings page, select "Webhooks" under the DEVELOPERS section, then click on "Add" under the Data Modifications section.

3On the Webhooks page, add the following settings:

• Brands: Select the brand(s) you wish to capture chat sessions from.
• Target URL:

  • https://process.iconnode.com/lead/integrations/zoho-salesiq/YOURPROFILEID

• Events:

  • conversation.created

  • conversation.missed

  • conversation.visitor.replied

  • conversation.operator.replied

  • conversation.completed

4One additional step is required for us to gather traffic source data. For this, you must add the following script after your Zoho SalesIQ code to include custom parameters. Below is the custom script that needs to be added after the Zoho SalesIQ code.

<script type="text/javascript">
$zoho.salesiq.ready = function() {
   $zoho.salesiq.visitor.info(
      {
         'wc_source': oqhaqzwnbjgcpycneryg('wc_client_current'),
      }
   );
}
</script>

5Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up to track Zoho chats in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Zoho Chat is tracking properly.

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com