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    Zoho (SalesIQ) Chat Tracking


    Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Zoho Chat installation code using the HTML method.

    1Login to your Zoho SalesIQ dashboard and select the cog wheel at the top right of the page that represents the "Settings" section.

    2From the Settings page, select "Webhooks" under the DEVELOPERS section, then click on "Add" under the Data Modifications section.

    3On the Webhooks page, add the following settings:

    • Brands: Select the brand(s) you wish to capture chat sessions from.
    • Target URL:
      • https://process.iconnode.com/lead/integrations/zoho-salesiq/YOURPROFILEID
    • Events:
      • conversation.created
      • conversation.missed
      • conversation.visitor.replied
      • conversation.operator.replied
      • conversation.completed

    4One additional step is required for us to gather traffic source data. For this, you must add the following script after your Zoho SalesIQ code to include custom parameters. Below is the custom script that needs to be added after the Zoho SalesIQ code.

    <script type="text/javascript">
    $zoho.salesiq.ready = function() {
       $zoho.salesiq.visitor.info(
          {
             'wc_source': oqhaqzwnbjgcpycneryg('wc_client_current'),
          }
       );
    }
    </script>

    5Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up to track Zoho chats in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Zoho Chat is tracking properly.

    Tested Chat Lead

    If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com

    Zoho (SalesIQ) Chat is a chat software that is part of the Zoho CRM software suite. With Zoho Chat, users can communicate with your business instantly and the interaction lives in the Zoho ecosystem. You can track your chat events in WhatConverts easily.

    Note:

      • If you haven't added your WhatConverts tracking code to your website,

    add your tracking script

      • . If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your

    WhatConverts Tracking Codeabove

      your Zoho Chat installation code using the HTML method.

    1Add the following after the Zoho Chat installation code:

    <script>
    $zoho.salesiq.ready=function()
    {
       $zoho.salesiq.chat.complete(function()
       {
          wc_chat_ypbib("Chat","New Chat Session");
       });
    }
    </script>

    This will trigger a new Chat Lead in WhatConverts when someone completes a chat.

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    Whatconverts Features for your Business
    Chat Tickets Captured
    Lead Tracking Chat Tickets Captured

    We capture the full chat ticket information and store the lead with its marketing data.

    Chat Tracking in Google Analytics
    Lead Tracking Chat Tracking in Google Analytics

    Automatically send chat events to Google Analytics to define conversion funnels.

    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

    Full Chat Transcripts
    Lead Tracking Full Chat Transcripts

    See the full chat transcript alongside lead details, instantly.

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