Track Zoho SalesIQ Chats

Zoho SalesIQ is a customer engagement platform that provides live chat and visitor tracking tools. You can track these chat conversations in WhatConverts by configuring a webhook and adding a custom script to your website. This integration ensures your chat leads are captured with complete marketing attribution data.

Set Up Zoho SalesIQ Chat Tracking

To capture lead data from Zoho SalesIQ, you must configure a webhook in your Zoho dashboard and add a small tracking script to your site.

Step 1: Configure the Zoho Webhook

1. Log in to your Zoho SalesIQ dashboard.
2. Select the cog wheel at the top right of the page to enter the "settings" section.
3. From the settings page, select "webhooks" under the DEVELOPERS section.
4. Click "add" under the data modifications section.

Step 2: Set Webhook Parameters

On the webhooks page, apply the following settings:

• Brands: Select the brand(s) you wish to capture chat sessions from.
• Target URL: https://process.iconnode.com/lead/integrations/zoho-salesiq/YOURPROFILEID (Replace YOURPROFILEID with your actual profile ID).
• Events: Select the following five events:
  • created
  • missed
  • visitor.replied
  • operator.replied
  • completed

Step 3: Add the Traffic Source Script

To gather traffic source data, you must add the following script immediately after your Zoho SalesIQ installation code:

<script type="text/javascript">
    $zoho.salesiq.ready = function() {
        $zoho.salesiq.visitor.info({
            'wc_source': oqhaqzwnbjgcpycneryg('wc_client_current'),
        });
    }
</script>

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