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Help Center Integrations

Zoho (SalesIQ) Chat Tracking


Zoho (SalesIQ) Chat is a chat software that is part of the Zoho CRM software suite. With Zoho Chat, users can communicate with your business instantly and the interaction lives in the Zoho ecosystem. You can track your chat events in WhatConverts easily.

    Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Zoho Chat installation code using the HTML method.

1Add the following after the Zoho Chat installation code:

<script>
$zoho.salesiq.ready=function()
{
   $zoho.salesiq.chat.complete(function()
   {
      wc_chat_ypbib("Chat","New Chat Session");
   });
}
</script>

This will trigger a new Chat Lead in WhatConverts when someone completes a chat.

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Whatconverts Features for your Business
Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

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