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    Help Center Integrations

    Zoho (SalesIQ) Chat Tracking


    New Dashboard
    Legacy Dashboard

    Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Zoho Chat installation code using the HTML method.

    1Add the following after the Zoho Chat installation code:

    <script>
    $zoho.salesiq.ready=function()
    {
       $zoho.salesiq.chat.complete(function()
       {
          wc_chat_ypbib("Chat","New Chat Session");
       });
    }
    </script>

    This will trigger a new Chat Lead in WhatConverts when someone completes a chat.

    2Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up to track Zoho chats in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Zoho Chat is tracking properly.

    Tested Chat Lead

    If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com

    Zoho (SalesIQ) Chat is a chat software that is part of the Zoho CRM software suite. With Zoho Chat, users can communicate with your business instantly and the interaction lives in the Zoho ecosystem. You can track your chat events in WhatConverts easily.

      Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Zoho Chat installation code using the HTML method.

    1Add the following after the Zoho Chat installation code:

    <script>
    $zoho.salesiq.ready=function()
    {
       $zoho.salesiq.chat.complete(function()
       {
          wc_chat_ypbib("Chat","New Chat Session");
       });
    }
    </script>

    This will trigger a new Chat Lead in WhatConverts when someone completes a chat.

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    Whatconverts Features for your Business
    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

    Instant Triggered Webhook Data
    Analytics & Insights Instant Triggered Webhook Data

    The instant a lead is received, the data trigger can send webhook data to your CRM.

    Real-Time API Data
    Analytics & Insights Real-Time API Data

    All lead data is available through API in real time.

    Full Chat Transcripts
    Lead Tracking Full Chat Transcripts

    See the full chat transcript alongside lead details, instantly.

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