Customerly is a live chat software that helps your business capture visitors from your site and convert them into leads. Customerly also allows you to talk to your customers and take your customer support on-the-go with applications in both the Apple App Store and Google Play.

WhatConverts captures the chats and leads from Customerly and lets you know the marketing that brought the customer to your site and inspired their chat session. With the Customerly integration, you will gain marketing clarity by knowing the Source, Medium, Campaign, Content and Keyword of all your incoming chats along with a link to the full message transcript and contact information for quick follow up or to review the chat.

A Customerly integration with WhatConverts gives you:

  • Marketing Source, Medium, Campaign, Content and Keywords for Chats.
  • See your Marketing data alongside your chats while you're talking with customers.
  • Contact information for users.
  • The ability to send your chat lead back to Google Ads, Google Analytics and Bing Ads to get accurate Cost-Per-Acquisition data to make better marketing decisions.

With WhatConverts your phone calls, form submissions and web chats can all be seen in one place. You get that information and more all directly in your WhatConverts dashboard and you can view the information of what page the customer was on when they submitted a lead, what marketing brought them to you and view chat transcripts and call recordings.

WhatConverts answers your conversion questions including:

  • What marketing inspired a customer to reach out?
  • Are the leads coming into my business leading to sales?
  • When a customer fills out a form or calls, is that a “good” lead?

With WhatConverts, you have the tools to see what marketing converts, whether they call, chat or begin the sales journey with a form submission; we track those conversions and sales back to the marketing responsible, giving you the complete marketing picture.

Customerly Chat Integration

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Whatconverts Features for your Business
Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

Chat Tracking in Google Analytics
Lead Tracking Chat Tracking in Google Analytics

Automatically send chat events to Google Analytics to define conversion funnels.

Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

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