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Help Center Integrations

Drift Chat Integration


Drift is a chat platform that allows users to interact with your business and chat instantly. You can integrate Drift Chat with WhatConverts easily.

    Note: If you haven’t added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Drift Chat Integration Code using the HTML method.

1Log in to edit the website you would like to track your Drift Chats on and add the following after the Drift Chat Javascript Installation Code:

<script>
drift.on('ready', function (api) {
  drift.on('startConversation', function () {
    wc_chat_ypbib("Chat","New Chat Session");
    });
  })
})
</script>

This will trigger a new Chat Lead in WhatConverts when someone starts a chat. You will see a chat lead in your WhatConverts dashboard with the information that a new chat was received and the marketing data that inspired the user to start the chat.

Note: It can take a few minutes after a chat ends to show up in your WhatConverts dashboard.

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Whatconverts Features for your Business
Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Forms, Chat and Text Olark

Last update on April 16, 2020

Olark
Forms, Chat and Text Livechat

Last update on May 5, 2020

Livechat
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