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Help Center Integrations

Olark Integration


Olark is a web chat service that you can place on your website to interact with visitors to your site. Along with Zapier, you can integrate Olark with WhatConverts and get your chat transcripts along with marketing data right on your WhatConverts dashboard.

    Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Olark Integration Code.

1Log into Olark. On the left side of the page, select "Integrations".
2Search for and select "Webhooks".
3On the Webhooks page add the following settings under Connect a Webhook:

  • URL to Post to: https://process.iconnode.com/lead/integrations/olark/XXXXX
    Note: Replace XXXXX with your WhatConverts Profile ID.

  • Send all transcripts automatically: Checked
  • Send offline messages: Checked
  • Send all events: Checked
  • Disable: Unchecked

Connect a Webhook for Olark Integration

4Modify the Olark Installation Code on your website with the following code. The modified code appears as below with ****** being your Olark license number:

<script type="text/javascript" async> ;(function(o,l,a,r,k,y){if(o.olark)return; r="script";y=l.createElement(r);r=l.getElementsByTagName(r)[0]; y.async=1;y.src="//"+a;r.parentNode.insertBefore(y,r); y=o.olark=function(){k.s.push(arguments);k.t.push(+new Date)}; y.extend=function(i,j){y("extend",i,j)}; y.identify=function(i){y("identify",k.i=i)}; y.configure=function(i,j){y("configure",i,j);k.c[i]=j}; k=y._={s:[],t:[+new Date],c:{},l:a}; })(window,document,"static.olark.com/jsclient/loader.js");
olark('api.visitor.updateCustomFields', {
   'wc_source': oqhaqzwnbjgcpycneryg('wc_client')
});*******
olark.identify('*******');
</script>
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Whatconverts Features for your Business
Chat Tracking in Google Analytics
Lead Tracking Chat Tracking in Google Analytics

Automatically send chat events to Google Analytics to define conversion funnels.

Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Forms Intercom

Last update on April 16, 2020

Intercom
Chat Livechat

Last update on June 19, 2020

Livechat
Chat Drift

Last update on June 19, 2020

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