Olark Integration

Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Olark Integration Code.

1Log into Olark. On the left side of the page, select "Integrations".
2Search for and select "Webhooks".
3On the Webhooks page add the following settings under Connect a Webhook:

• URL to Post to: https://process.iconnode.com/lead/integrations/olark/XXXXX
  Note: Replace XXXXX with your WhatConverts Profile ID. You can find our Profile ID by logging into the WhatConverts profile you are setting up to track LiveChat Inc. Click "Tracking in the top menu and select "Tracking Code". Your Profile ID is a unique 5 digit number found in the grey box in the WordPress Plugin section.

• Send all transcripts automatically: Checked
• Send offline messages: Checked
• Send all events: Checked
• Disable: Unchecked

4Modify the Olark Installation Code on your website with the following code. The modified code appears as below with ****** being your Olark license number:

<script type="text/javascript" async> ;(function(o,l,a,r,k,y){if(o.olark)return; r="script";y=l.createElement(r);r=l.getElementsByTagName(r)[0]; y.async=1;y.src="//"+a;r.parentNode.insertBefore(y,r); y=o.olark=function(){k.s.push(arguments);k.t.push(+new Date)}; y.extend=function(i,j){y("extend",i,j)}; y.identify=function(i){y("identify",k.i=i)}; y.configure=function(i,j){y("configure",i,j);k.c[i]=j}; k=y._={s:[],t:[+new Date],c:{},l:a}; })(window,document,"static.olark.com/jsclient/loader.js");
olark('api.visitor.updateCustomFields', {
   'wc_source': oqhaqzwnbjgcpycneryg('wc_client')
});*******
olark.identify('*******');
</script>

5Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up the Olark integration in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Olark is tracking properly.

If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]