Track Olark Chats

WhatConverts can track chats from Olark and capture the complete marketing source attribution for each conversation. By connecting Olark to WhatConverts using webhooks, you'll see exactly which marketing campaigns are driving chat conversations.

Set Up Olark Tracking

To connect Olark to WhatConverts:

1. Log in to your Olark account. At the top of the page, select “Settings” and then “Integrations”.
2. Search for and select “Webhooks”.
3. On the Webhooks page, add the following settings under Connect a Webhook:
   • URL to post to: https://process.iconnode.com/lead/integrations/olark/*****
     Replace the ***** with your WhatConverts Profile ID (a 5-digit number)
   • Send all transcripts automatically: Checked
   • Send offline messages: Checked
   • Send all events: Checked
   • Disable: Unchecked
4. Click “Save” to activate the webhook.

Modify Your Olark Installation Code

To update your Olark installation code:

1. Locate your existing Olark installation code on your website.
2. Replace it with the following modified code:

   <script type="text/javascript" async>
   (function(o, l, a, r, k, y) {
       if (o.olark) return;
       r = "script";
       y = l.createElement(r);
       r = l.getElementsByTagName(r)[0];
       y.async = 1;
       y.src = "//" + a;
       r.parentNode.insertBefore(y, r);
       y = o.olark = function() {
           k.s.push(arguments);
           k.t.push(+new Date)
       };
       y.extend = function(i, j) {
           y("extend", i, j)
       };
       y.identify = function(i) {
           y("identify", k.i = i)
       };
       y.configure = function(i, j) {
           y("configure", i, j);
           k.c[i] = j
       };
       k = y._ = {
           s: [],
           t: [+new Date],
           c: {},
           l: a
       };
   })(window, document, "static.olark.com/jsclient/loader.js");
   olark('api.visitor.updateCustomFields', {
       'wc_source': oqhaqzwnbjgcpycneryg('wc_client')
   });
   olark.identify('*******');
   </script>
   

Find Your Profile ID

To find your WhatConverts Profile ID:

1. Log in to your WhatConverts account.
2. Navigate to “Tracking” and open “Tracking Code”.
3. Scroll to the WordPress Plugin section.
4. Your Profile ID is the 5-digit number shown in this section.

Related Topics

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• Track Customerly Chats
• Track Drift Chats
• Track Facebook Messenger Chats with Chatfuel
• Track Intercom Chats