Olark Integration

Olark is a web chat service that you can place on your website to interact with visitors to your site. Along with Zapier, you can integrate Olark with WhatConverts and get your chat transcripts along with marketing data right on your WhatConverts dashboard.

Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Olark Integration Code.

1Log into Olark. On the left side of the page, select "Integrations".
2Search for and select "Webhooks".
3On the Webhooks page add the following settings under Connect a Webhook:

• URL to Post to: https://process.iconnode.com/lead/integrations/olark/XXXXX
  Note: Replace XXXXX with your WhatConverts Profile ID.

• Send all transcripts automatically: Checked
• Send offline messages: Checked
• Send all events: Checked
• Disable: Unchecked

4Modify the Olark Installation Code on your website with the following code. The modified code appears as below with ****** being your Olark license number:

<script type="text/javascript" async> ;(function(o,l,a,r,k,y){if(o.olark)return; r="script";y=l.createElement(r);r=l.getElementsByTagName(r)[0]; y.async=1;y.src="//"+a;r.parentNode.insertBefore(y,r); y=o.olark=function(){k.s.push(arguments);k.t.push(+new Date)}; y.extend=function(i,j){y("extend",i,j)}; y.identify=function(i){y("identify",k.i=i)}; y.configure=function(i,j){y("configure",i,j);k.c[i]=j}; k=y._={s:[],t:[+new Date],c:{},l:a}; })(window,document,"static.olark.com/jsclient/loader.js");
olark('api.visitor.updateCustomFields', {
   'wc_source': oqhaqzwnbjgcpycneryg('wc_client')
});*******
olark.identify('*******');
</script>