LiveChat believes that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are time-consuming and for e-mails, which tend to be slow.

That’s why LiveChat was created – an application that enables the visitors on your site to chat live with your customer support. It’s a solution dedicated for e-commerce and customer care.

WhatConverts has a simple goal, allow marketers to see what marketing converts. Our software ties marketing and leads (conversion actions) together with reporting and lead management.

We are happy to announce that we now have a deeper integration with LiveChat. WhatConverts has been added as an integration partner with LiveChat, which enables WhatConverts to add important marketing data to each chat, and then report on the marketing responsible for the chat leads.

Your chat sessions can now be tied to the marketing source, medium, campaign, keyword, and landing page. Let us look at a few screenshots of the LiveChat and WhatConverts integration.

Newest LiveChat example with WhatConverts Marketing Data

New Version - LiveChat window with WhatConverts marketing data available during chat.

Old LiveChat dashboard with WhatConverts Marketing Data

Old Version - LiveChat window with WhatConverts marketing data available during chat.

With WhatConverts your phone calls, form submissions and chats from LiveChat inc can all be found in one place. You receive that information and more all directly in your WhatConverts dashboard; you can view the information of what page the customer was on when they submitted a lead, what marketing brought them to you and view chat transcripts and call recordings.

WhatConverts answers your conversion questions including:

  • What marketing inspired a customer to reach out?
  • Are the leads coming into my business leading to sales?
  • When a customer fills out a form or calls, is that a “good” lead?

With WhatConverts, you have the tools to see what marketing converts, whether they call, chat or begin the sales journey with a form submission; we track those conversions and sales back to the marketing responsible, giving you the complete marketing picture.

For more information on how to integrate LiveChat Inc with WhatConverts and get the full marketing picture from your online chats:

LiveChat Inc. Integration

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Whatconverts Features for your Business
Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

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