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WhatConverts allows you to track chat sessions and tickets generated using LiveChat. By following the steps below you will be able to track all leads in WhatConverts and see traffic source details of visitors within your LiveChat dashboard.
1Log into LiveChat Inc. Click the "Gear Icon" at the bottom left of the page. Select "Integrations" from the left side menu, click "Webhooks".
2Click the yellow "Add A Webhook" button. To begin tracking a chat from the beginning, and Event: "Chat Starts" and Data Type: "Chat", "Visitor" and "Pre_Chat_Survey". Enter the Target URL: https://process.iconnode.com/lead/integrations/livechat/*****
To track the ending events of the chat select Event: "Chat Ends", Data Type: "Chat", "Visitor" and "Pre_Chat_Survey" and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****
To track offline messages, referred to as Tickets in LiveChat, select Event: ticket is created, Data Type: ticket and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****
3Go to "Installation" and copy and paste your LiveChat code into a notepad to edit. Add the following into your code:
window.__lc.params = [ { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') } ];
When combined, the LiveChat code will look like this below with the ****** being your LiveChat license number.
<script type="text/javascript"> window.__lc = window.__lc || {}; window.__lc.license = *******; window.__lc.params = [ { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') } ]; (function() { var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true; lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s); })(); </script>
4Copy and paste the new LiveChat code on your page. Make sure the your WhatConverts tracking script is before the LiveChat Inc code on your page.
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
Request a Live DemoWe capture the full chat ticket information and store the lead with its marketing data.
Automatically send chat events to Google Analytics to define conversion funnels.
WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.