LiveChat Inc. Integration

Note: You must have your WhatConverts Tracking Code placed in the of the page. If you are using the WhatConverts WordPress Plugin or Google Tag Manager, you will need to deactivate that and place the HTML Tracking Code in the header of your page.

1Log into LiveChat Inc. Click the "Gear Icon" at the bottom left of the page. Select "Integrations" from the left side menu, click "Webhooks".

2Click the yellow "Add A Webhook" button. To begin tracking a chat from the beginning, and Event: "Chat Starts" and Data Type: "Chat", "Visitor" and "Pre_Chat_Survey". Enter the Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

Note: ***** represents your WhatConverts Profile ID. You can find our Profile ID by logging into the WhatConverts profile you are setting up to track LiveChat Inc. Click "Tracking in the top menu and select "Tracking Code". Your Profile ID is a unique 5 digit number found in the grey box in the WordPress Plugin section.

To track the ending events of the chat select Event: "Chat Ends", Data Type: "Chat", "Visitor" and "Pre_Chat_Survey" and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

To track offline messages, referred to as Tickets in LiveChat, select Event: ticket is created, Data Type: ticket and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

3Go to "Installation" and copy and paste your LiveChat code into a notepad to edit. Add the following into your code:

window.__lc.params = [
    { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') }
];

When combined, the LiveChat code will look like this below with the ****** being your LiveChat license number.

<script type="text/javascript">
window.__lc = window.__lc || {};
window.__lc.license = *******;
window.__lc.params = [
    { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') }
];
(function() {
    var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
    lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
})();
</script>

4Copy and paste the new LiveChat code on your page. Make sure the your WhatConverts tracking script is before the LiveChat Inc code on your page.

5Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up the LiveChat Inc integration in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure LiveChat Inc is tracking properly.

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com