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    Help Center Integrations

    Hubspot Conversations Integration


    Hubspot Conversations is the chat feature of the Hubspot platform that allows for real time conversations between your business and your customers.

      Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Hubspot Tracking Code using the HTML method.

    1Log in to edit the website you would like to track your Hubspot Conversations on and add the following after the Hubspot Tracking Code:

    <script>
    function onConversationsAPIReady() {
            window.HubSpotConversations.on('conversationStarted', function(payload) {
            wc_chat_ypbib("Chat","New Chat Session");
            });
        };
    if (window.HubSpotConversations) {
        onConversationsAPIReady();
    } else {
        window.hsConversationsOnReady = [onConversationsAPIReady];
    }
    </script>

    This will trigger a new Chat Lead in WhatConverts when someone starts a chat. You will see a chat lead in your WhatConverts dashboard with the information that a new chat was received and the marketing data that inspired the user to start the chat.

    Note: It can take a few minutes after a chat starts to show up in your WhatConverts dashboard.

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    Whatconverts Features for your Business
    Chat Tickets Captured
    Lead Tracking Chat Tickets Captured

    We capture the full chat ticket information and store the lead with its marketing data.

    Web Chat Lead Reporting
    Lead Tracking Web Chat Lead Reporting

    Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

    Full Chat Transcripts
    Lead Tracking Full Chat Transcripts

    See the full chat transcript alongside lead details, instantly.

    Chat Tracking in Google Analytics
    Lead Tracking Chat Tracking in Google Analytics

    Automatically send chat events to Google Analytics to define conversion funnels.

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