Track HubSpot Conversations Chats

HubSpot Conversations is a free live chat tool that allows you to connect with website visitors in real-time. You can track these chat conversations in WhatConverts by adding a custom script to your website alongside your HubSpot tracking code. This integration triggers a new lead in your dashboard the moment a user starts a chat session.

Set Up HubSpot Conversations Tracking

To capture lead data from HubSpot Conversations, you must add a snippet of code that listens for the chat initialization event.

Step 1: Add the Tracking Script

Log in to your website editor and add the following script immediately after your HubSpot tracking code:

<script>
    function onConversationsAPIReady() {
        window.HubSpotConversations.on('conversationStarted', function(payload) {
            wc_chat_ypbib("Chat", "New Chat Session");
        });
    };
    if (window.HubSpotConversations) {
        onConversationsAPIReady();
    } else {
        window.hsConversationsOnReady = [onConversationsAPIReady];
    }
</script>

This script triggers a new chat lead in WhatConverts when a visitor starts a chat. The lead will include the marketing data that inspired the user to engage.

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