Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Hubspot Tracking Code using the HTML method.

1Log in to edit the website you would like to track your Hubspot Conversations on and add the following after the Hubspot Tracking Code:

<script>
function onConversationsAPIReady() {
        window.HubSpotConversations.on('conversationStarted', function(payload) {
        wc_chat_ypbib("Chat","New Chat Session");
        });
    };
if (window.HubSpotConversations) {
    onConversationsAPIReady();
} else {
    window.hsConversationsOnReady = [onConversationsAPIReady];
}
</script>

This will trigger a new Chat Lead in WhatConverts when someone starts a chat. You will see a chat lead in your WhatConverts dashboard with the information that a new chat was received and the marketing data that inspired the user to start the chat.

Note: It can take a few minutes after a chat starts to show up in your WhatConverts dashboard.

2Go to your website. Start and end a new chat. Log into the WhatConverts profile you are tracking Hubspot Conversations in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Hubspot Conversations is tracking properly.

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com