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Help Center Integrations

Hubspot Conversations Integration


Hubspot Conversations is the chat feature of the Hubspot platform that allows for real time conversations between your business and your customers.

    Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Hubspot Tracking Code using the HTML method.

1Log in to edit the website you would like to track your Hubspot Conversations on and add the following after the Hubspot Tracking Code:

<script>
function onConversationsAPIReady() {
        window.HubSpotConversations.on('conversationStarted', function(payload) {
        wc_chat_ypbib("Chat","New Chat Session");
        });
    };
if (window.HubSpotConversations) {
    onConversationsAPIReady();
} else {
    window.hsConversationsOnReady = [onConversationsAPIReady];
}
</script>

This will trigger a new Chat Lead in WhatConverts when someone starts a chat. You will see a chat lead in your WhatConverts dashboard with the information that a new chat was received and the marketing data that inspired the user to start the chat.

Note: It can take a few minutes after a chat starts to show up in your WhatConverts dashboard.

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Whatconverts Features for your Business
Chat Tracking in Google Analytics
Lead Tracking Chat Tracking in Google Analytics

Automatically send chat events to Google Analytics to define conversion funnels.

Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

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