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Help Center Integrations

LiveChat Inc. Integration


WhatConverts allows you to track chat sessions and tickets generated using LiveChat. By following the steps below you will be able to track all leads in WhatConverts and see traffic source details of visitors within your LiveChat dashboard.

1Log into LiveChat Inc. Click the “Gear Icon” at the bottom left of the page. Select “Integrations” from the left side menu, click “Webhooks“.

LiveChat Inc Webhook Settings

2Click the yellow “Add A Webhook” button. To begin tracking a chat from the beginning, and Event: “Chat Starts” and Data Type: “Chat“, “Visitor” and “Pre_Chat_Survey“. Enter the Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

    Note:***** represents your WhatConverts Tracking ID. You can find our Tracking ID in your WhatConverts dashboard under your profile “Settings” and “Tracking Code“. Your Tracking ID is a unique 5 digit number.

LiveChat Add Webhook

To track the ending events of the chat select Event: “Chat Ends“, Data Type: “Chat“, “Visitor” and “Pre_Chat_Survey” and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

Chat Ends LiveChat

To track offline messages, referred to as Tickets in LiveChat, select Event: ticket is created, Data Type: ticket and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

Ticket is Created

3Go to “Installation” and copy and paste your LiveChat code into a notepad to edit. Add the following into your code:

window.__lc.params = [
    { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') }
];

When combined, the LiveChat code will look like this below with the ****** being your LiveChat license number.

<script type="text/javascript">
window.__lc = window.__lc || {};
window.__lc.license = *******;
window.__lc.params = [
    { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') }
];
(function() {
    var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
    lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
})();
</script>

4Copy and paste the new LiveChat code on your page. Make sure the your WhatConverts tracking script is before the LiveChat Inc code on your page.

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Whatconverts Features for your Business
Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

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