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    Help Center Integrations

    LiveChat Inc. Integration


    WhatConverts allows you to track chat sessions and tickets generated using LiveChat. By following the steps below you will be able to track all leads in WhatConverts and see traffic source details of visitors within your LiveChat dashboard.

      Note: You must have your WhatConverts Tracking Code placed in the of the page. If you are using the WhatConverts WordPress Plugin or Google Tag Manager, you will need to deactivate that and place the HTML Tracking Code in the header of your page.

    1Log into LiveChat Inc. Click the "Gear Icon" at the bottom left of the page. Select "Integrations" from the left side menu, click "Webhooks".

    LiveChat Inc Webhook Settings

    2Click the yellow "Add A Webhook" button. To begin tracking a chat from the beginning, and Event: "Chat Starts" and Data Type: "Chat", "Visitor" and "Pre_Chat_Survey". Enter the Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

      Note:***** represents your WhatConverts Tracking ID. You can find our Tracking ID in your WhatConverts dashboard under your profile "Settings" and "Tracking Code". Your Tracking ID is a unique 5 digit number.

    LiveChat Add Webhook

    To track the ending events of the chat select Event: "Chat Ends", Data Type: "Chat", "Visitor" and "Pre_Chat_Survey" and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

    Chat Ends LiveChat

    To track offline messages, referred to as Tickets in LiveChat, select Event: ticket is created, Data Type: ticket and Target URL: https://process.iconnode.com/lead/integrations/livechat/*****

    Ticket is Created

    3Go to "Installation" and copy and paste your LiveChat code into a notepad to edit. Add the following into your code:

    window.__lc.params = [
        { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') }
    ];

    When combined, the LiveChat code will look like this below with the ****** being your LiveChat license number.

    <script type="text/javascript">
    window.__lc = window.__lc || {};
    window.__lc.license = *******;
    window.__lc.params = [
        { name: 'wc_source', value: oqhaqzwnbjgcpycneryg('wc_client') }
    ];
    (function() {
        var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
        lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
        var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
    })();
    </script>

    4Copy and paste the new LiveChat code on your page. Make sure the your WhatConverts tracking script is before the LiveChat Inc code on your page.

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    Whatconverts Features for your Business
    Chat Tickets Captured
    Lead Tracking Chat Tickets Captured

    We capture the full chat ticket information and store the lead with its marketing data.

    Full Chat Transcripts
    Lead Tracking Full Chat Transcripts

    See the full chat transcript alongside lead details, instantly.

    Web Chat Lead Reporting
    Lead Tracking Web Chat Lead Reporting

    Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

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