Avatar photo Michael Cooney
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Jan 5, 2024
Laptop showcasing WhatConverts.com: Your best call tracking software for analytics and conversions.

Originally published in August, 2022, this article was updated to include new data on January 5th, 2024. 

Call tracking software lets you see what marketing converts to phone calls.

If you’ve been using call tracking software for a while, you’ve seen it grow into a much more powerful marketing tool. This is great for marketers of course. But it also makes choosing the right software more challenging.

Let’s consider an example where you’re running a Google Ads campaign with a $50K monthly budget generating 500 to 1,000 valuable phone calls. Now, counting those calls is important. But at this level, you need more information than a tally if you want to evaluate real marketing ROI.

So, which tools go beyond the basic (just counting calls by marketing) and which actually help you determine ROI?

That’s what we’re looking at in this guide. We’re digging into the most popular call tracking software and identifying their strengths and weaknesses based on your marketing needs.

Top 4 Best Call Tracking Software

To make finding the right call tracking software even easier, below is a breakdown of the top four tools as scored by G2.

WhatConverts
WhatConverts
icon Rated 9.8 out of 10
Key Features icon
Quality of Support
9.8
  • Standard Features
    9.4
  • Advanced Features
    9.2
  • Campaign & Reporting Insights
    9.1
  • Integrations
    8.9
  • Automated Intelligence
    9.1
  • Support & Onboarding
    9.5
Benefits
  • Prove & Grow Your Marketing ROI

  • Advertise & Optimize Strategically Based on Lead Quality/Value

  • Create Custom, Interactive Reports on 70+ Lead Data Metrics

  • Fast, Technically Competent Support

Who is it built for
  • PPC Marketers, Agencies, & Google Ads Power Users

CallRail
CallRail
icon Rated 9.2 out of 10
CallTrackingMetrics
CallTrackingMetrics
icon Rated 9.0 out of 10
Invoca
Invoca
icon Rated 9.0 out of 10

5 Other Notable Call Tracking Software Apps

How to Find the Right Call Tracking Software

To find the best call tracking software for your agency, you need to evaluate products across six categories:

  1. Standard Features
  2. Advanced Features
  3. Campaign & Reporting Insights
  4. Integrations
  5. Automation Intelligence
  6. Support & Onboarding

1. Standard Features

Phone and computer showcasing top call tracking features: detailed analytics and campaign optimization tools.

Some standard features in call tracking software include:

  • Call Recording: Record, monitor, and download incoming calls.
  • Call Transcription: Get the details you need from your calls without having to listen to the whole recording.
  • Keyword Level Call Tracking: Know exactly which PPC keywords are driving calls.
  • Dynamic Number Insertion (DNI): Allows you to automatically swap a telephone number(s) on your website so that you can track the marketing source. (You don’t need to buy a unique tracking number and put it on the landing page of each campaign — with DNI, you can do so automatically).
  • Call Greeting: When someone calls in, you can create an automated greeting to be played (e.g., “This call may be recorded and monitored for quality purposes”).
  • Call Whisper: Right before you get connected with a caller, you’ll get an automated message that tells you how the lead was generated (e.g., “Incoming call from Google Ads”).

What Is Inbound Call Tracking vs. Outbound?

Inbound call tracking lets businesses track and record calls coming into their lines from prospects. So a home plumbing company, for example, would benefit most from inbound call tracking since their customers typically call them.

 

Outbound call tracking is the opposite—this software tracks calls going out of the business and to prospects. Businesses with sales teams that make cold calls, for instance, are top users of outbound call tracking software.

 

Both quality outbound and inbound call tracking software will have the standard features listed above.

2. Advanced Features

For professional marketers who want to remain competitive, knowing a phone call’s first-click attribution no longer provides sufficient insight. You also need more advanced features.

That’s why the best call tracking software will include advanced features like:

  • Advanced DNI Options: Advanced DNI options like DNI Triggers let you choose which leads to track based on where the user is coming from (e.g., specific sources/mediums, campaigns, landing pages, etc.).
  • Customer Journey: Customer journey tracking lets you see each time a lead interacted with your marketing all the way from the very first touch, helping you better understand how customers move from Stranger to Customer.
  • Multiple Attribution Models: Being able to sort your leads by different attribution models (first click, last click, last contact, last non-direct, last paid) lets you quickly see which marketing is bringing leads in, which is converting, and more.
  • Call Flows: Also known as “IVR,” Call Flows ensure each call is properly directed to the right place by giving callers a menu of options. (e.g., “Dial 1 for Sales, Dial 2 for Support”). Look for call tracking with simple drag & drop call flow setup interfaces.
  • Compliance: If you’re serving clients that are larger, in certain industries (medical, legal, etc.), or in certain locations (Europe), your call tracking software will likely need to follow several compliance standards like SOC2, HIPAA, or GDPR.
  • Keyword Spotting: Achieved by “intelligence” features like Conversation Intelligence and Lead Intelligence (more on those later), keyword spotting picks out specific words and phrases from conversations to give insights on leads.

3. Campaign & Reporting Insights

Most call tracking solutions offer standard report templates that show which marketing channels, campaigns, keywords, and landing pages drove the most calls.

Watch out for companies that claim they offer advanced or custom reporting when what they really have is nothing but standard. For instance, filtering by marketing source and hiding/showing a data point is not considered advanced reporting.

Instead, look for tools that offer actually advanced campaign and reporting features, like:

  • Individual Lead Data – Drill down to see individual lead data so you can understand lead quality, customer journey, and more on a detailed level.
  • Custom Reporting – Build a report from any of the lead data collected, including any custom fields.
  • Marketing Spend – How much did your campaign cost? How did that compare to the revenue it brought in?
  • Report Scheduling – Automate your report building and keep your client up to date with custom scheduled reporting.
  • Dimension Grouping – Combine dimensions (campaigns, keywords, etc.) to put your reporting into terms your clients will understand.

Why Is Custom Reporting Important?

If you’re running a car retailer marketing campaign for instance, you may ask, “What campaign generated the most leads? I want to see this data grouped by custom information like Make, Model, and Color.”

 

Many call tracking tools limit your reporting to standard metrics like source and medium (meaning you have to spend the extra time sifting through that data to get the insights you want).

 

But with WhatConverts, you can produce this highly customized report in minutes, all without leaving the dashboard.

4. Integration (Ad Platforms, CRM’s, etc.)

Exploring integrations with the best call tracking software, connecting tools for comprehensive business insights.

Marketers are notorious for using a lot of tools on a daily basis (nearly 1 in 3 said they used 11-20 different tools). And when those tools can’t communicate with each other, it can quickly multiply your workload.

That’s why it’s important for call tracking software to be able to integrate with a wide variety of tools and platforms, such as:

  • Ad platforms like Google Ads and Bing Ads
  • Google Analytics (GA4)
  • CRMs
  • Legacy Ad Buying Platforms
  • Social Media Platforms
  • Offsite Platforms

The three most important integrations to look for are:

  • Google Ads & Bing Ads: Ad platform integrations typically come standard with call tracking software. But only certain tools (like WhatConverts) offer integrations that give marketers a huge amount of control over what data is sent to platforms like Google Ads and when, making it easy to target only high-value leads.
  • Google Analytics (GA4): Understanding website traffic and user activity is important to optimizing campaigns. When this data is combined with lead conversions, it’s able to provide even more powerful insights.
  • CRMs: If your clients have a sales team that receives leads from marketing, integrating your lead tracking software with your CRM improves the sales process, eliminates lost leads, and decreases sales cycle times.
The Best Way to Track Calls from Google Ads There are two major challenges to Google Ads call tracking. Here's how you can fix them.
Read the Article
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5. Automated Intelligence

With call tracking software, the most common type of automated intelligence is Conversation Intelligence. These machine learning algorithms pick out keywords and phrases (a.k.a. “keyword spotting) from call transcripts to assess lead quality, readiness to buy, and more.

Some Conversation Intelligence is powered by large language models (LLMs), giving it a boost in accuracy and capability. However, it’s worth noting that though this type of Conversation Intelligence is more powerful, it’s still making assessments based on a single data point—a call transcript.

While Conversation Intelligence uses just one data point, Lead Intelligence from WhatConverts uses a wide variety of data points to qualify and value leads, not just call transcripts. As a result, Lead Intelligence provides a far more accurate measure of lead quality and lead value than Conversation Intelligence.

Not Sure Which Intelligence You Need? 

Use the following test to see which automation intelligence is right for you.

 

  • Take a sample of 10 leads and read the transcripts for each. Are you able to qualify these leads yourself based on the transcript alone? If the answer is “Yes,” Conversation Intelligence alone may be right for you.
  • If you weren’t sure if they were qualified and couldn’t determine the lead value, then Lead Intelligence is more your speed (takes into account the transcript AND keywords, campaign, landing page, call flow, and more).

For more on Lead Intelligence vs. Conversation Intelligence, have a look at the guide below:

6. Support & Onboarding

The quality of a call tracking software’s support and onboarding can make or break user experience, no matter how user-friendly a product is.

And while automated support can help point users to online guides, nothing beats a support and onboarding team that knows the product inside and out.

The best call tracking software will have a high-quality support team that’s:

  • Knowledgeable: Call tracking experts with knowledge of how digital marketing works.
  • Quick to Respond: When you have a problem, you don’t want to wait 24 hours for a response.
  • Solution Providers: Understand the root problem and provide an effective solution.

At WhatConverts, the support team's mission statement is:

“Provide a technically competent solution within 15 minutes or less”

That’s easy to say but really challenging to deliver, especially when supporting thousands of customers. The WhatConverts support team not only needs to be Call Tracking Experts. They must also understand how Google Ads, Google Analytics, and CRMs work together with call tracking software. It’s a lot to handle.

That’s why the co-founders continue to be actively involved on a daily basis with the support team, making sure each call works towards making that mission statement a reality.

Take a moment to see what G2 reviews say about WhatConverts customer support below.

Ultimate Buyer's Guide to Call Tracking Software This free ebook gives you everything you need to make a smarter purchase decision:

Compare the top call tracking software

Expertly ranked by 3,000+ G2 reviews

In-depth charts & feature breakdowns

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    Top 4 Call Tracking Software

    Let’s get into the top four call tracking software on the market today.

    All call tracking software scores in this guide are based off of reviews from G2—an unbiased, third-party software review company trusted by 80 million people annually.

    The six categories each call tracking tool is scored on are:

    1. Standard Features
    2. Advanced Features
    3. Campaign & Reporting Insights
    4. Integrations
    5. Automation Intelligence
    6. Support & Onboarding

    Category scores are calculated by averaging the G2 reviews of features that fall under that category. For instance, the Standard Features score comes from the total average score of the following features within G2:

    • Visitor & Keyword Tracking
    • Dynamic Number Insertion
    • Call Data
    • Call Recording
    • Local Phone Numbers
    • Toll-Free Numbers
    • Port Existing Numbers

    1. WhatConverts (9.8/10)

    WhatConverts is the top choice for inbound call tracking software. It provides comprehensive lead tracking, intuitive lead management, insightful reporting, and powerful intelligence in a single tool.

    • Who It’s Best For: PPC Marketers, Agencies, & Google Ads Power Users
    • Benefits
      • Built for Marketers to Prove and Grow Marketing ROI
      • Easy Setup & Start Tracking in Minutes
      • Plenty of Advanced Features
      • Track ALL Lead Types (Not Just Calls)
      • Powerful Lead Analysis & Management Capabilities
      • Robust & Customizable Reporting
      • Industry-Leading Automation Intelligence
      • Exceptional Support
    • Drawbacks:
      • No outbound calling and power dialer for sales teams
      • Bit of a learning curve for advanced reporting and Lead Intelligence
      • No softphone and live call listening
    • Pricing:
      • Starts at $30/mo
      • Free trial (w/credit card)

    For in-depth reviews from a trusted third party, be sure to check out the G2 WhatConverts Reviews.

    At the time of writing, WhatConverts has a total of 51 reviews and 4.9/5 stars on Capterra.

    WhatConverts Standard Features (9.39/10)

    Some standard features in WhatConverts include:

    WhatConverts Advanced Features (9.22/10)

    WhatConverts advanced call tracking software features include:

    Feature Highlight: WhatConverts Tracks All Lead Types

    Highlighting a key feature of the best call tracking software: Advanced analytics for informed marketing decisions.

    WhatConverts tracks more than just calls. It also tracks forms, chat, email, eCommerce transactions, custom events, and more.

    In addition to the advanced features above, WhatConverts is also unique in that it tracks all lead types, not just calls.

    Most companies start with our inbound call tracking, allowing you to see what marketing makes your phone ring.

    But what if only a fraction of your leads (e.g., 40%) are phone calls?

    We make it easy to track all of your leads back to your marketing, including:

    • Forms
    • Chats
    • eCommerce transactions
    • Emails
    • Downloads
    • You name it — if there's any element on your page that you're looking to track, WhatConverts has you covered

    And it’s all in one central dashboard (see below) which you can sort and filter through to get a complete picture of which marketing works best.

    Experience streamlined management with the best call tracking software's centralized dashboard.

    Why Is This Complete Picture (Calls + Other Lead Sources) Important?

    There are two reasons:

    First, it gives you the information you need much faster. Our users tell us they used to spend hours on joining their tracking data from different sources (e.g., calls and forms).

    With WhatConverts, it takes just a few clicks. And that means users can check and use this info more often to make more informed decisions.

    Second, it gives you better information on which channels are working. Say you noticed your Facebook Ads weren’t driving calls but your Google Ads were. You may be inclined to stop Facebook ad spend and focus only on Google.

    But if all lead data (calls, forms, chat, etc.) is presented together in one platform like WhatConverts, you may notice that while Facebook ads aren’t driving calls, they are driving content downloads and those same leads are calling when they see Google ads later on.

    This information would totally change your view of the effectiveness of Facebook Ads. Without it, you may be inclined to turn off Facebook Ads even though it’s actually driving business.

    WhatConverts Campaign & Reporting Insights (9.12/10)

    WhatConverts includes:

    Here’s how these features work to offer our users powerful campaign and reporting insights.

    Feature Highlight: Instant, Powerful Lead Analysis

    WhatConverts makes it easy to filter and sort through the details behind each lead to know which marketing channels are driving the most calls.

    Behind each phone lead is a rich array of data points that describes where that lead came from, what they saw on your site, when they made a call, and more. For example:

    • Where did they come from?
      • Lead Type: Either a call, form, chat, or email
      • Marketing Source (e.g., Google)
      • Medium (e.g., CPC)
      • Campaign: Which marketing campaign brought them in?
      • Keyword: Which keyword brought them in?
      • Landing Page: Which page did they first interact with your marketing?
      • Lead Page: Which page did they convert on (make a call from)?
    • How valuable are they?
      • Quotable: Is this a qualified lead? (based on the phone call transcript and/or an integration with your CRM)
      • Quote Value: How much was the quote value for this lead?
      • Sales Value: How much revenue has this lead brought to your company?
    • Who are they?
      • Contact Name
      • Contact Email
      • Phone Number
    • And more
      • There are over 70 different data points collected by WhatConverts

    Those data points can all be captured, but most call tracking software either doesn’t include those details — they just report on the total number of leads (think of it as a tally). Or, they do so only in a few rigid formats, and customizing it to see the details that matter to your business is hard or impossible.

    With the WhatConverts Lead Manager, you can understand, group, and measure your lead generation as a function of any of the metrics listed above, letting you easily measure the effectiveness of different marketing channels.

    Digging Deeper

    Here’s an example table of leads in WhatConverts:

    Digging deeper into call data analytics with the best call tracking software for comprehensive insights.

    You can see different data points associated with each lead (e.g., source, medium, name, email, whether or not they are quotable—our terminology for qualified) as columns that you can sort and filter through to get insights on what marketing works best.

    For example, say you wanted to only see:

    • Leads that came from Google and were quotable
    • Leads that came in from a particular PPC campaign and were interested in a dental crown procedure for a dentist

    In WhatConverts, you can filter down to just those leads in a table similar to the one above in just a few clicks.

    From what many customers who have switched to WhatConverts have told us, most call tracking solutions do not make it this easy to analyze the details behind leads or sort and filter leads by criteria like where they came from, what they’re interested in, whether they closed, or what landing page they made a call from.

    In other software, this has to be done manually (which is tedious), typically by exporting all this info to Excel and running complicated formulas to get the same information. 

    The ability to do more than count calls, and instead let marketers and business owners easily and quickly understand where the calls are coming from and what is working best to drive them is a fundamental difference between WhatConverts and most other call tracking solutions discussed below.

    Feature Highlight: Quickly Create Reports Without Any External Tools

    Effortlessly generate reports with the best call tracking software, streamlining insights and analysis.

    Create beautiful, insightful reports (both customized and via templates) right within WhatConverts—no other tools required. 

    Another great feature of WhatConverts is its powerful reporting platform. With it, you can easily see, list, and graph this data, sliced and diced however you want in a matter of minutes — and all without leaving WhatConverts.

    When it comes to comparing the reporting capabilities to other call tracking companies, you’ll find that WhatConverts is in the pro leagues, while others are playing wiffle ball.

    Here are a few reports from WhatConverts, which we would describe as “simple” (but powerful) reports. Advanced reporting gets more detailed and specific:

    Calls by Source/Medium (see more details)

    Graph depicting calls categorized by Source/Medium, illustrating data-driven insights for effective marketing strategies.

    Calls by Campaign & Keyword (see more details)

    Visual representation of call data grouped by Source/Medium, informing targeted marketing decisions.

    Calls by Landing Page (see more details)

    Graph depicting call metrics sorted by Landing Page, offering insights for optimizing web pages and campaigns.

    Best of all, you don’t need external reporting, and you can build any report you want right from within our platform. 

    For example, say you want to see everyone who:

    • Clicked on a Google ad on a particular keyword
    • Made it to a specific landing page
    • Then converted (called)

    With other platforms, you’d have to collect and integrate information from multiple sources (Google Ads, your call tracking software), likely in a spreadsheet or other reporting software.

    This is time-consuming, cumbersome, and a huge waste of resources.

    Instead, with WhatConverts, this just takes a few clicks.

    Custom Reporting

    One of the best things about reporting in WhatConverts is the endless customizability.

    In addition to standard reports (leads by landing page, keyword, campaign, etc.), you can also build your own custom report using Report Builder, save it, and schedule it to send weekly, monthly, or at any frequency.

    Reports can easily be fine-tuned however you want — to answer any question you or your client asks.

    For example:

    • Which landing pages are generating the most calls/leads from Google organic?
    • Which Google ads are generating the most revenue from calls?
    • Which pages on our site are producing the most quotable value from calls coming from paid vs. organic?
    • And so on.

    Any of these reports, or any other question you want to answer about leads and calls, can be created in WhatConverts in a matter of minutes, without exporting data, without working in your own spreadsheets, without hooking up to Google Ads or Facebook APIs — all within WhatConverts itself.

    An Example

    To illustrate the massive time savings you can achieve with WhatConverts, here is a simple Landing Pages Report showing leads of different types by landing page for a hypothetical dental office:

    View a sample Landing Page report from the best call tracking software, revealing conversion data.

    You can see different landing pages in the graph at the top with the number of leads they generated, color-coded by the type of lead.

    Now, say you wanted to see not just the top-performing landing pages, but those landing pages by acquisition channel (a.k.a. source and medium). You can do that in just a few clicks:

    Sample Landing Page report showcasing conversion insights from the best call tracking software.

    Notice how the list of landing page URLs changed in the graph above to landing page and source/medium.

    If, then, you decided that you didn’t want Google Ads and Google organic in the same report, and just wanted to see the top-performing organic traffic landing pages, you can easily do that in just one more click:

    Examine conversion details in a sample Landing Page report from the best call tracking software.

    Above you see the source/medium next to the landing page URLs are now all Google organic.

    This is just a small example of what’s possible with WhatConverts reporting. 

    Our reports are built to be flexible and customizable, instead of just a handful of fixed reports, which is the standard with other tools. 

    As mentioned earlier, any of these reports can be saved, named, and scheduled to be sent to your team (or clients). Any question you want to answer about leads and calls can be created inside our platform in a matter of minutes, and you don’t need to add any external reporting tools to the mix.

    WhatConverts Integrations (8.95/10)

    WhatConverts has a long list of seamless integrations, including:

    It’s worth noting that WhatConverts is particularly great at integrating with Google Ads and Google Analytics 4 (GA4).

    • Google Ads Integration: WhatConverts is built for Google Ads power users. With it, you can not only uncover campaign insights other lead tracking doesn’t show. But you can also send lead data back to Google Ads, letting you optimize your campaigns in ways using Google Ads alone doesn’t allow. This native integration lets you:
    • GA4 Integration: GA4 has been a big change for marketers. WhatConverts worked with our customers to integrate with GA4 so that core lead tracking metrics (source, medium, etc.) are now accurately reported on in Google Analytics. And when used alone, WhatConverts provides additional data integrity above and beyond GA4 metrics.

    These added capabilities make WhatConverts the best lead tracking software for marketers who not only use Google Ads, but also want to maximize the return on advertising on Google.

    The Best Way to Track Calls from Google Ads There are two major challenges to Google Ads call tracking. Here's how you can fix them.
    Read the Article
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    WhatConverts Automated Intelligence (9.1/10)

    Unlock insights with WhatConverts' automated intelligence, enhancing the best call tracking software.

    Lead Intelligence from WhatConverts lets you score, qualify, and action leads automatically according to rules you set.  

    Conversation Intelligence is the new hot feature with call tracking companies. A lot of the tools out there offer some version of it. And others offer Conversation Intelligence powered by LLM’s (Large Language Models), marketed as Premium Conversation Intelligence. However, it’s still based on one data point—the call recording transcript.

    But WhatConverts knows marketers need more data to qualify leads than just the call recording transcriptions. That’s why WhatConverts created Lead Intelligence, which allows you to auto-qualify and value leads based on 70 data points, with the call transcript being just 1 of the 70.

    Lead Intelligence: Action Leads Automatically

    Lead Intelligence also lets you action leads automatically by:

     

    • Increase or decrease lead score (e.g., +50pts for making a phone call, -25pts for coming from Facebook)
    • Send lead data to CRMs like Salesforce or Hubspot using our seamless integrations
    • Send only specific leads to Google Ads as conversions (letting you ultra fine-tune your campaigns)
    • Attach a value to a lead that meets certain criteria (e.g., $20,000 for leads interested in emergency roof repair, $1500 for leads interested in a tooth crown).
    • And more...

    The only reason Lead Intelligence didn’t get a perfect score is because there’s a bit of a learning curve before being able to utilize it to its full potential.

    To learn more about Lead Intelligence, be sure to check out the guide below.

    It’s also one of four WhatConverts elements that together make up MVI—Marketing Value Intelligence.

    Built for marketers focused on lead generation and sales, our software simplifies your marketing data and increases ROI, offering insights for campaign optimization, prioritizing quality leads, and driving sales growth. We call it Marketing Value Intelligence (MVI).

    WhatConverts Support & Onboarding (9.5/10)

    Experience exceptional support and onboarding with the best call tracking software by WhatConverts.

    WhatConverts invests heavily into customer success to ensure the you get the most out of your call tracking software.

    As such, WhatConverts is a clear standout for support and onboarding quality.

    Here’s why:

    • Support staff is available to answer any questions from 6AM to 8PM EST Monday through Friday
    • The Support Team is run by people who designed the software (so you know you’re in good hands)
    • The Help Center contains 150+ detailed support documents
    • Dedicated onboarding team to ensure you get the most out of the product

    Here are some user reviews from G2 that speak to the quality of the WhatConverts support and onboarding team.

    “Whatconverts is not only a great platform with sophisticated capabilities for call (and text) tracking, but the support team is phenomenal. Whenever our team has a question or issue, we receive a thorough reply within minutes, often including videos and detailed explanation on what we're seeing. I find their support to be as valuable as the tool itself!”

    Wesley T.

    “[What do you like best about WhatConverts?] The outstanding support and level of technical expertise in answering support questions. Platform is very stable and reliable and very feature packed.”

    Sok V. 

    For more on support-related user reviews, be sure to check out the G2 reviews below:

    Ultimate Buyer's Guide to Call Tracking Software This free ebook gives you everything you need to make a smarter purchase decision:

    Compare the top call tracking software

    Expertly ranked by 3,000+ G2 reviews

    In-depth charts & feature breakdowns

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      Interested in Learning More About WhatConverts?

      You can visit our site and sign up for a free 14-day trial.

      In addition, you can request a 30-minute live demo with our team. We’ll show you how the product works in more detail and answer any questions you may have.

      2. CallTrackingMetrics (9/10)

      CallTrackingMetrics is the second product we’re most often compared to. And as with CallRail, we also created a detailed guide on how it compares to WhatConverts and other tools (see here).

      • Who It’s Best For: Call Centers That Prioritize Sales-Focused Features
      • Benefits:
        • Some plans include sales-based features like softphones and real-time conversation monitoring
        • Good customization options
        • Solid Google Ads integration
      • Drawbacks:
        • Sales-focused features take away from marketing tracking
        • Complex user interface
        • Limited support at lower plans
      • Pricing:
        • Starts at $36/mo
        • Free trial

      For an in-depth comparison from a trusted third party, be sure to check out the G2 CallTrackingMetrics vs. WhatConverts reviews.

      At the time of writing, CallTrackingMetrics has a total of 103 reviews and 4.6/5 stars on Capterra.

      CallTrackingMetrics Standard Features (9.07/10)

      Some standard features in CallTrackingMetrics' software include:

      CallTrackingMetrics Advanced Features (7.29/10)

      CallTrackingMetrics advanced call tracking features include:

      They also offer lots of features for call centers, like:

      • Softphone
      • Auto Dialer
      • Activity Tracking
      • Live Listening

      CallTrackingMetrics Campaign & Reporting Insights (8.79/10)

      CallTrackingMetrics offers lots of functionality for sales reps and call centers, making it a great choice for outbound call tracking. Its lead management dashboard (Activities) displays:

      • Name and number
      • Tracking number
      • Lead score
      • Recorded audio
      • Whether a call was inbound or outbound
      • Answering agent
      • Duration and answer time
      • Various follow-up actions (email, tag, flag, etc.)

      You’re also able to filter leads on this dashboard by a variety of metrics like agent answered, date, and tracking number. However, the filtering and organization options are very limited compared to lead management in WhatConverts—especially when it comes to marketing attribution.

      You can filter by 27 different data points (WhatConverts lets you filter by 70+).

      You can also view form and text leads within CallTrackingMetrics, though on another page (not together with call leads).

      CallTrackingMetrics has an extensive list of standardized reports. However, customization options are very limited.

      And from what we’ve heard from customers, it is not nearly as flexible or powerful as the WhatConverts reporting engine/platform.

      CallTrackingMetrics Integrations (8.9/10)

      Basic plans integrate with the following:

      • AMP
      • Google Ads Direct Connect
      • Google Analytics
      • Kissmetrics
      • Looker Studio
      • Microsoft Advertising
      • Optimizely
      • Wix
      • WordPress
      • Zapier

      However, integrations with any other tools or platforms (including CRMs) require upgrading to either a Growth or Connect plan.

      CallTrackingMetrics is limited in the integrations it provides on basic plans.

      There are plenty of integrations to choose from though.

      It’s worth mentioning that CallTrackingMetrics has a pretty powerful Google Ads integration, similar to that of WhatConverts. Users can choose which leads to send to Google Ads as conversions. And there are even some automation options available too.

      CallTrackingMetrics Automated Intelligence (8.5/10)

      Like CallRail, CallTrackingMetrics offers Conversation Intelligence. It uses phrase and keyword spotting to analyze call quality. With it, users can get a general idea of the lead quality, caller sentiment, and other information automatically.

      However, this assessment is based again on a single data point—just the call transcription. Marketers who want to automatically evaluate lead quality using more than a transcript will need Lead Intelligence.

      And in line with the sales side of CallTrackingMetrics, there are sales-focused automation options too. For instance, you can use automation to help you identify coaching opportunities, create dynamic scripts for reps, and serve up sentiment analysis to help with scoring calls.

      CallTrackingMetrics Support & Onboarding (8.7/10)

      Live phone and live chat support require an upgraded plan, and the same goes for standard onboarding. They also offer “Premier Help Desk” and customized onboarding for an additional fee with certain plans.

      Support is not 24/7.

      However, they do have an “academy” where you can learn more about the product.

      Reviews of support are generally favorable.

      “When you need help with technical things, they are the best support out there.”

      Glen P. 

      “Has a friendly and responsive customer support team as well.”

      Verified User

      To read more user reviews on CallTrackingMetrics customer support, have a look at the G2 link below:

      3. CallRail (9.2/10)

      CallRail is a great product and we view them as our main competitor. For that reason, we created an article (see here) that discusses the main features that differentiate our product.

      • Who It’s Best For: Good for General Call Tracking for Most Small Businesses
      • Benefits:
        • Track a fair amount of call data down to the keyword
        • Some good automation features (lead tagging and scoring)
        • Expansive Help Center
      • Drawbacks:
        • Clunky and hard-to-navigate interface
        • Siloed lead data (form and call data are on separate pages of the lead manager, not integrated)
        • Limited reporting for campaign optimization
        • Mixed support reviews
        • Integration paywalls
      • Pricing:
        • Starts at $40/mo
        • Free trial

      For an in-depth comparison from a trusted third party, be sure to check out the G2 CallRail vs. WhatConverts reviews.

      At the time of writing, CallRail has a total of 162 reviews and 4.5/5 stars on Capterra.

      The 5 Best CallRail Alternatives [G2 Reviews] See how CallRail stacks up to 5 call tracking competitors according to 3,400+ G2 reviews.
      Read the Article
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      CallRail Standard Features (8.89/10)

      Some standard features in CallRail’s software include:

      CallRail Advanced Features (8.45/10)

      CallRail advanced call tracking features include:

      CallRail Campaign & Reporting Insights (8.64/10)

      CallRail reporting is easy to use. You have ready access to both templated and saved reports right from the side navigation.

      However, customization options are a bit limited.

      Users can see reports on which marketing assets (keywords, campaigns, etc.) generated calls. But this information does not take into account lead quality, sales value, whether leads are qualified, and other important metrics.

      So while you can see which marketing is making the phone ring, you can’t see how much those calls are actually worth.

      CallRail does have a lead management system (Activity within the app). But the individual lead data shown here is limited to:

      • Phone number called
      • Start time
      • Duration
      • Contact information (name and phone number)
      • Location
      • Tags
      • Qualified status

      You can also see the call recording, transcript, and customer journey (if your plan allows for it).

      Plus, lead types (calls, forms, texts) are displayed on different pages, not together.

      Finally, some users have also mentioned that the reporting and activity interfaces are difficult to navigate.

      CallRail Integrations (8.45/10)

      CallRail integrations are a bit limited for two reasons.

      First, their integration with Google Ads does not let you choose which leads should be counted as conversions. Instead, CallRail reports all calls, even spam, as a conversion to Google Ads (though you can separate “first-time” and “repeat” callers).

      This is a big problem with automated bidding, which is usually configured to target maximum conversions. So if you see an influx of spam calls, the CallRail integration may inadvertently be training the Ads algorithm to target more spam leads.

      On top of that, integrations at CallRail are limited by the plan you choose.

      CallRail has lots of integrations but many require an additional monthly fee to use.

      For instance, integrations that are supported on any plan include:

      • Google Analytics
      • Google Ads
      • Bing Ads
      • Facebook
      • HubSpot
      • ActiveCampaign

      However, you need to pay an extra $65 per month to integrate with platforms like:

      • Salesforce
      • Marketo
      • Kissmetrics
      • Google Marketing Platform
      • Adobe Analytics

      There are nine integrations that must be purchased separately (see here). So if you’re using these, you should factor that into your pricing decisions.

      CallRail Automated Intelligence (8.2/10)

      CallRail offers Conversation Intelligence at an additional cost.

      Like other Conversation Intelligence, it uses AI to pick out specific keywords and phrases. Then based on those keywords and phrases, it can assign tags, scores, and qualify leads.

      It’s important to remember though that this information comes from a single data point—just the call transcript. Whereas Lead Intelligence takes Conversation Intelligence a step further and takes into account many data points, including call transcripts.

      CallRail Support & Onboarding (8.95/10)

      Reviews of CallRail’s support team are mixed. However, it’s worth noting they do have a lot of help articles to guide users.

      “Strong communication with troubleshooting and technical support.”

      Dasar A.

      "CallRail has some of the best most responsive support I have encountered... The product seems to be geared more toward small-medium businesses." 

      Matt. L

      To read more user reviews on CallRail customer support, have a look at the G2 link below:

      Ultimate Buyer's Guide to Call Tracking Software This free ebook gives you everything you need to make a smarter purchase decision:

      Compare the top call tracking software

      Expertly ranked by 3,000+ G2 reviews

      In-depth charts & feature breakdowns

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        4. Invoca (9/10)

        Invoca is the fourth tool worth recommending, though only for a specific type of user. Its also a solid choice for outbound call tracking. For a deeper look at how Invoca compares to WhatConverts and other tools, be sure to check out our detailed guide (see here).

        • Who It’s Best For: Enterprise-Level Call Centers & Media Buyers
        • Benefits:
          • Customize which data is tracked
          • Many cost-saving features
          • Various pay-per-call integrations make it a clear choice for media buyers
        • Drawbacks:
          • Enterprise and call center-focused features may not be right for marketing agencies
          • High price
          • Lack of customization
        • Pricing:
          • Not available (must speak with sales)
          • Free trial

        For an in-depth comparison from a trusted third party, be sure to check out the G2 Invoca vs. WhatConverts reviews.

        At the time of writing, Invoca has a total of 18 reviews and 4.8/5 stars on Capterra.

        Invoca Standard Features (8.86/10)

        Some standard features in Invoca’s software include:

        Invoca Advanced Features (8.95/10)

        Invoca advanced call tracking features include:

        Invoca Campaign & Reporting Insights (8.69/10)

        Invoca does not measure any other lead types besides callers. As such, their campaign and reporting insights are limited to calls only.

        Additionally, some users have found their standard dashboard lacks customizability. As one user put it, Invoca’s dashboard “doesn't offer the flexibility to pull deep-dive insights.”

        However, many have found the dashboard to be quite easy to use and intuitive.

        Reporting is another area that users say doesn’t offer enough customization.

        One user said the following:

        “I wish reporting was a bit more intuitive. To get more specific results, the filters don't always play well together or yield exactly what we need. More customization would help improve the product!”

        Invoca Integrations (8.6/10)

        Invoca has 44 listed integrations. However, users have reported that the integrations are lacking, specifically in terms of data integrity between integrations.

        That being said, Invoca does integrate with most of the big marketing tools on its basic plan. Tools like:

        • Google Analytics
        • Google Ads
        • Bing Ads
        • Facebook

        Basic plans also integrate with HubSpot and Slack.

        Invoca includes many powerful integrations with popular marketing tools.

        One thing that Invoca does well that other call tracking software do not is integrating with performance marketing networks and pay-per-call networks. Media buyers use these networks to place their ads in front of potential callers in very specific places at very specific times.

        Invoca integrates with 13 different performance marketing networks, making it a winner for enterprise-level media buyers.

        Invoca Automated Intelligence (8.5/10)

        There are lots of Invoca automation tools.

        Conversation Intelligence is one, which picks out keywords and phrases from transcripts to assess lead quality, sentiment, and more. You can track specific insights tailored to your business (called “Signals” in the software). But accounts are limited to the number of Signals based on their plan.

        You can do the same thing using Lead Intelligence in WhatConverts, but without the limit.

        Invoca’s AI tools also help spot sales rep coaching opportunities, automatically score rep performance, and even uncover emerging conversation trends.

        But again, unlike Lead Intelligence, Invoca’s Conversation Intelligence uses just one data point—a call transcript.

        Invoca Support & Onboarding (8.45/10)

        Standard plans at Invoca offer:

        • White glove onboarding
        • 24/7 support portal access
        • Access to website and email support

        Invoca’s support team also regularly receives high marks.

        “The dedicated account manager and customer success support are excellent. You are always fully supported by people knowledgeable in the product and capable of addressing questions.”

        Michele R.

        “The Invoca team has provided excellent support and training along the way and are real allies to our business.”

        Verified User

        To read more user reviews on Invoca customer support, have a look at the G2 link below:

        5 Other Notable Call Tracking Software Apps

        The four options above are the best call tracking tools in the industry, each with its own pros and cons.

        That being said, here are five other options worth mentioning.

        These options lack the capabilities of the top four tools above. But they may still be worth looking into depending on your needs.

        5. Phonexa

        Phonexa offers call tracking that's uniquely suited to businesses that handle lead distribution.

        Take a look at our detailed guide on how Phonexa compares to WhatConverts and other tools for more information (see here).

        They offer features including but not limited to:

        For an in-depth comparison from a trusted third party, be sure to check out the G2 Phonexa vs. WhatConverts reviews.

        At the time of writing, Phonexa has a total of 43 reviews and 5/5 stars on Capterra.

        6. Marchex

        If you want to learn more about how Marchex compares to WhatConverts and other tools, be sure to check out our detailed guide (see here).

        They offer features including but not limited to:

        For an in-depth comparison from a trusted third party, be sure to check out the G2 Marchex vs. WhatConverts reviews.

        At the time of writing, Marchex has a total of 32 reviews and 4.4/5 stars on Capterra.

        7. DialogTech

        Acquired by Invoca in 2021, DialogTech offers features including but not limited to::

        At the time of writing, DialogTech has a total of 14 reviews and 3.4/5 stars on Capterra.

        8. Revenue.io

        Primarily a sales enablement platform, Revenue.io also contains features like call tracking and analytics. However, its focus on sales enablement means it lacks many of the capabilities of other lead tracking tools discussed above.

        They offer features including but not limited to:

        For an in-depth comparison from a trusted third party, be sure to check out the G2 Revenue.io vs. WhatConverts reviews.

        At the time of writing, Revenue.io has a total of 17 reviews and 4.4/5 stars on Capterra.

        9. Infinity Call Tracking

        Specifically for call tracking, Infinity Call Tracking is a UK-based software that focuses on conversation insights.

        They offer features including but not limited to:

        For an in-depth comparison from a trusted third party, be sure to check out the G2 Infinity Call Tracking vs. WhatConverts reviews.

        At the time of writing, Infinity Call Tracking has a total of 17 reviews and 4.7/5 stars on Capterra.

        Ultimate Buyer's Guide to Call Tracking Software This free ebook gives you everything you need to make a smarter purchase decision:

        Compare the top call tracking software

        Expertly ranked by 3,000+ G2 reviews

        In-depth charts & feature breakdowns

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          Wrapping Up

          So to recap:

          • Best Call Tracking Software for PPC Marketers, Agencies, & Google Ads Power Users: WhatConverts
          • Best Call Tracking Software for Enterprise-Level Call Centers & Media Buyers: Invoca
          • Best Call Tracking Software for  General Call Tracking for Most Small Businesses: CallRail
          • Best Call Tracking Software for Call Centers That Prioritize Sales-Focused Features: CallTrackingMetrics

          Just remember, there’s plenty of call tracking software out there to choose from.

          What matters most is that you find the right tool for your needs.

          Try the powerful call tracking and lead tracking of WhatConverts by starting your free 14-day trial today!

          Read WhatConverts reviews on G2

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          Michael Cooney

          Michael Cooney is a co-founder of WhatConverts. Connect with him on Twitter or via email at michael.cooney@whatconverts.com.

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