Allow Your Numbers to Receive Inbound Text Messages

Enable text message tracking to capture inbound SMS conversations as leads in WhatConverts. When this setting is turned on, text messages sent to your tracking number will be recorded as Text leads within your account.

Track Inbound Text Messages to Your Tracking Numbers as Leads

1. In your WhatConverts profile, select “Tracking” from the top menu. 
2. Choose “Calls”, then “Phone Numbers”.
3. Locate the phone number you want to update.
4. On the right side of the row, click the Pencil icon to open the number’s settings.



5. Scroll down to the Track Text Messages section.
6. Toggle the setting on to allow the number to receive inbound text messages.



7. Click “Finish” to apply the update.

Inbound texts sent to your tracking number will appear in the Leads section, listed under the Type column as Text.

Related Topics

• Set Up Tracking Numbers
• Understand Tracking Numbers
• Filter Spam Calls with the Spam Challenge
• View Your Call Leads
• Test Your Tracking Numbers