Important: If you haven't added your WhatConverts tracking script to your website, you will need to paste it above the Tawk.to tracking code. If you are using the WhatConverts WordPress plugin, you will need to deactivate it and paste the WhatConverts tracking script above the Tawk.to tracking code.

1Copy your Tawk.to tracking code. It should look similar to this:

<!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
</script>
<!--End of Tawk.to Script-->

2Paste the following into the Tawk.to tracking Code:

Tawk_API.onChatEnded = function(){
wc_chat_ypbib("Chat","New Chat Session");
};

Your new Tawk.to Widget Code will look like this

<!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
Tawk_API.onChatEnded = function(){
wc_chat_ypbib("Chat","New Chat Session");
};
</script>
<!--End of Tawk.to Script-->

This will trigger a new Chat Lead in WhatConverts when someone initiates a chat.

Note: If a customer leaves the page before the chat session has ended, WhatConverts will not track the chat. You can change the "Tawk_API.onChatEnded" to "Tawk_API.onChatStarted" however, this change will trigger a tracked chat when you (or the client) initiates a chat with someone browsing the page (who may not respond to the chat).

3Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up to track Tawk.to chats. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Tawk.to is tracking properly.

If you have any questions, please contact WhatConverts Support or email support@whatconverts.com