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Help Center Integrations

Tawk.to Integration


Tawk.to is a Web Chat platform that allows site users to communicate instantly with your business. You can integrate Tawk.to with WhatConverts easily.

    Important: If you haven't added your WhatConverts tracking script to your website, you will need to add the WhatConverts tracking code prior to the chat tracking. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Tawk.to Integration Code.

1Copy your Tawk.to integration code. It should look similar to this:

<!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
</script>
<!--End of Tawk.to Script-->

2Paste the following into the Tawk.to Widget Code:

Tawk_API.onChatEnded = function(){
wc_chat_ypbib("Chat","New Chat Session");
};

Your new Tawk.to Widget Code will look like this

<!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
Tawk_API.onChatEnded = function(){
wc_chat_ypbib("Chat","New Chat Session");
};
</script>
<!--End of Tawk.to Script-->

This will trigger a new Chat Lead in WhatConverts when someone initiates a chat.

    Note: If a customer leaves the page before the chat session has ended, WhatConverts will not track the chat. You can change the "Tawk_API.onChatEnded" to "Tawk_API.onChatStarted" however, this change will trigger a tracked chat when you (or the client) initiates a chat with someone browsing the page (who may not respond to the chat).
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Whatconverts Features for your Business
Automated Spam Blocking
Lead Tracking Automated Spam Blocking

WhatConverts uses a list of known spammers to eliminate calls, and continually improves spam blocking.

Append Marketing Data to Orders (WordPress)
Lead Tracking Append Marketing Data to Orders (WordPress)

See which marketing source, campaign or keyword is responsible for online orders.

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Analytics & Insights Leads by Day

See which days of the week drive the most business, and how this changes over time.

Chat Tickets Captured
Lead Tracking Chat Tickets Captured

We capture the full chat ticket information and store the lead with its marketing data.

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