Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

    Related Integrations
    Ad Platforms Google Ads (Adwords)

    Last update on July 22, 2022

    Google Ads (Adwords)
    Calendars and Bookings Calendly

    Last update on July 21, 2022

    Calendly
    Ecommerce Squarespace

    Last update on September 1, 2022

    Squarespace
    Help Center Integrations

    Tawk.to Integration


    Important: If you haven't added your WhatConverts tracking script to your website, you will need to add the WhatConverts tracking code prior to the chat tracking. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Tawk.to Integration Code.

    1Copy your Tawk.to integration code. It should look similar to this:

    <!--Start of Tawk.to Script-->
    <script type="text/javascript">
    var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
    (function(){
    var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
    s1.async=true;
    s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
    s1.charset='UTF-8';
    s1.setAttribute('crossorigin','*');
    s0.parentNode.insertBefore(s1,s0);
    })();
    </script>
    <!--End of Tawk.to Script-->

    2Paste the following into the Tawk.to Widget Code:

    Tawk_API.onChatEnded = function(){
    wc_chat_ypbib("Chat","New Chat Session");
    };

    Your new Tawk.to Widget Code will look like this

    <!--Start of Tawk.to Script-->
    <script type="text/javascript">
    var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
    (function(){
    var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
    s1.async=true;
    s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
    s1.charset='UTF-8';
    s1.setAttribute('crossorigin','*');
    s0.parentNode.insertBefore(s1,s0);
    })();
    Tawk_API.onChatEnded = function(){
    wc_chat_ypbib("Chat","New Chat Session");
    };
    </script>
    <!--End of Tawk.to Script-->

    This will trigger a new Chat Lead in WhatConverts when someone initiates a chat.

      Note: If a customer leaves the page before the chat session has ended, WhatConverts will not track the chat. You can change the "Tawk_API.onChatEnded" to "Tawk_API.onChatStarted" however, this change will trigger a tracked chat when you (or the client) initiates a chat with someone browsing the page (who may not respond to the chat).

    3Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up to track Tawk.to chats. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Tawk.to is tracking properly.

    Tested Chat Lead

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    Tawk.to is a Web Chat platform that allows site users to communicate instantly with your business. You can integrate Tawk.to with WhatConverts easily.

      Important: If you haven't added your WhatConverts tracking script to your website, you will need to add the WhatConverts tracking code prior to the chat tracking. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Tawk.to Integration Code.

    1Copy your Tawk.to integration code. It should look similar to this:

    <!--Start of Tawk.to Script-->
    <script type="text/javascript">
    var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
    (function(){
    var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
    s1.async=true;
    s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
    s1.charset='UTF-8';
    s1.setAttribute('crossorigin','*');
    s0.parentNode.insertBefore(s1,s0);
    })();
    </script>
    <!--End of Tawk.to Script-->

    2Paste the following into the Tawk.to Widget Code:

    Tawk_API.onChatEnded = function(){
    wc_chat_ypbib("Chat","New Chat Session");
    };

    Your new Tawk.to Widget Code will look like this

    <!--Start of Tawk.to Script-->
    <script type="text/javascript">
    var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
    (function(){
    var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
    s1.async=true;
    s1.src='https://embed.tawk.to/5aa6d1134b401e45400da8f5/default';
    s1.charset='UTF-8';
    s1.setAttribute('crossorigin','*');
    s0.parentNode.insertBefore(s1,s0);
    })();
    Tawk_API.onChatEnded = function(){
    wc_chat_ypbib("Chat","New Chat Session");
    };
    </script>
    <!--End of Tawk.to Script-->

    This will trigger a new Chat Lead in WhatConverts when someone initiates a chat.

      Note: If a customer leaves the page before the chat session has ended, WhatConverts will not track the chat. You can change the "Tawk_API.onChatEnded" to "Tawk_API.onChatStarted" however, this change will trigger a tracked chat when you (or the client) initiates a chat with someone browsing the page (who may not respond to the chat).
    Was this page helpful?
    👍Yes
    👎No
    Get a FREE presentation of WhatConverts

    One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

    Schedule a Demo
    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Ad Platforms Google Ads (Adwords)

      Last update on July 22, 2022

      Google Ads (Adwords)
      Calendars and Bookings Calendly

      Last update on July 21, 2022

      Calendly
      Ecommerce Squarespace

      Last update on September 1, 2022

      Squarespace
      ready to get marketing clarity?

      Grow your business with WhatConverts

      14 days free trial Easy setup Dedicated support
      G2 Users Love Us Badge
      G2 High Performer Badge
      G2 High Performer Small Business Badge
      G2 Momentum Leader Badge
      G2 High Performer Europe Badge