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Help Center Integrations Google Analytics Integration

What Event Details are sent from WhatConverts to Google Analytics?


After you've set up your Google Analytics integration for your WhatConverts profile, as your leads are tracked, they are passed into Google Analytics as Events.

You can view these events in Google Analytics under "Behavior". Select "Events" then "Overview".

Depending on the Lead Types that you're sending into Google Analytics, you can expect to see the following:

Phone Call

Event Category: Phone Call
Event Action: Incoming - {Phone Title} via {Tracking Number}
Event Label: Duration - {Duration in Seconds} Seconds

Below is an example of the Event Label and Event Action for the Phone Call Event Category.

Phone Call Label and Action

For more information: How to set up a Goal in Google Analytics for Phone Calls

Web Form

Event Category: Form Submission
Event Action: Submission - {Form Title}

Below is an example of the Event Category and Event Action for Form Submissions.
Web form event category

For more information: How to set up a Goal in Google Analytics for Web Form Submissions

Chat

Event Category: Lead
Event Action: Chat

Below is an example of the Event Category and Event Action for Chats.

Chat Event in Google Analytics

For more information: How to set up a Goal in Google Analytics for Chat

Event

Event Category: {Category}
Event Action: {Action}
Event Label: {Label}

Events will always be based off of the Category, Action and Label that are assigned to them when you've set custom events up to track on your website.

You can find information on setting up and tracking Custom Events in your WhatConverts account under Profile. Select "Tracking" and click "Events".

Email

Event Category: Lead
Event Action: Email

Text Message

Event Category: Lead
Event Action: Inbound - {Phone Title} via {Tracking Number}

Other

Event Category: Lead
Event Action: Other

Transaction

Transactions are sent to Google Analytics along with {Sales Value}, {Transaction ID}, {Transaction Shipping} and {Transaction Tax}.

Transaction information can be found in Google Analytics under Conversions. To view the transactions sent, select "Transactions".

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Whatconverts Features for your Business
Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Track Marketing Data for Transactions
Lead Tracking Track Marketing Data for Transactions

See which source and medium brings your buyers to your site.

HIPAA Compliant Form Tracking
Lead Tracking HIPAA Compliant Form Tracking

Keep ePHI info secure and only give access to people who are authorized to view it.

Unique Business Insights
Analytics & Insights Unique Business Insights

WhatConverts gives you the functionality to create custom reports to reveal insights for any type of company.

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