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    Help Center Integrations

    Social Intents Chat Integration


    Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Social Intents Installation Code using the HTML method.

    1Log in to edit the website you would like to track your Social Intents chats on and add the following after the Social Intents Installation Code:

    <script>
    function onSIApiReady() 
    {
        SI_API.onChatEnded = function()
        {
             wc_chat_ypbib("Chat","New Chat Session");  
        };
    };
    </script>

    This will trigger a new Chat Lead in WhatConverts when someone ends a chat. You will see a chat lead in your WhatConverts dashboard with the information that a new chat was received and the marketing data that inspired the user to start the chat.

    Note: It can take a few minutes after a chat starts to show up in your WhatConverts dashboard.

    2Go to your website. Start and end a new chat. Log into the WhatConverts profile you are tracking Social Intents Chat in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Social Intents Chat is tracking properly.

    Tested Chat Lead

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    Social Intents is a live chat service that allows you to chat with website visitors through Microsoft Teams and Slack.

      Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Social Intents Installation Code using the HTML method.

    1Log in to edit the website you would like to track your Social Intents chats on and add the following after the Social Intents Installation Code:

    <script>
    function onSIApiReady() 
    {
        SI_API.onChatEnded = function()
        {
             wc_chat_ypbib("Chat","New Chat Session");  
        };
    };
    </script>

    This will trigger a new Chat Lead in WhatConverts when someone ends a chat. You will see a chat lead in your WhatConverts dashboard with the information that a new chat was received and the marketing data that inspired the user to start the chat.

    Note: It can take a few minutes after a chat starts to show up in your WhatConverts dashboard.

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    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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