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    Help Center Integrations

    Pure Chat Integration


    Note: If you haven’t added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Pure Chat Install Code.

    1Where your Pure Chat Widget is installed on your page, add the following code directly above your installation code:

    <script type="text/javascript">
    var source_data = oqhaqzwnbjgcpycneryg('wc_client');
    </script>

    Place the following code directly below your installation code:

    <script>
    purechatApi.on('chatbox:ready', function () {
         purechatApi.set('visitor.company', source_data);     
    });
    </script>

    2Log into Pure Chat. In the left-side navigation, click on "Websites". Where your Pure Chat box is On, click "Customize".

    Customize Pure Chat Widget

    Select "Chat". Under the Start Chat menu, Uncheck the Other box. Click "Save".

    Chatbox settings for Purechat

    3Go to Zapier and click "Make a Zap". Search for and select "Pure Chat as your Trigger App. Click "Finished Chat" under Choose Trigger Event. Click "Continue". Select or add your Pure Chat account and continue. Select the Chat Box from the drop down and continue.

    In an incognito window, go to the website Pure Chat installation is installed on, but add the following to the end of your URL:

    ?utm_source=PureChatTestSource&utm_medium=PureChatTestMedium&utm_keyword=PureChatTestKeyword&utm_content=PureChatTestContent&utm_campaign=PureChatTestCampaign&gclid=TestGclid&msclkid=TestMSClkID&force_utm=true&wc_clear=true

    Start and end a chat.

    Go back to Zapier, click "Test & Review" on your Pure Chat step. Select the "Finished" chat.

    Select a finished chat

    4Search for and select "Formatter by Zapier" as the Action App. Select "Text" as your Action Event. Select "Split Text" under Transform. Under Values click the "Insert a Field" and select "Company from Step 1.

    Decode URL for PureChat

    Under Separator type + and under Segment Index select "All (as Separate Fields)" from the drop-down. Click "Test & Continue".

    7Click the "+". Add an additional "Formatter by Zapier" Action Step. Select "Text" as your Action Event. Under Transform, select "URL Decode" and click "Insert a Field" locate and select the Landing Page URL from Step 3 of your Zap. In the example below, it is "Output Item 13" from the Values drop-down.

    Decode URL for PureChat
    Click "Continue". Review the data and click "Test and Continue".

    8Click the "+" to add an Action Step and select "WhatConverts" as your Action App. Select "Create Lead" as the Action Event. Click "Continue". Select your WhatConverts account to integrate with Pure chat.

    Note:

      • If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in

    Connecting to Zapier

      .

    On the Set up action page, set the fields as follows:

    Lead Type

      • :

    Chat
    Profile

      • :

    Your WhatConverts Profile
    Referrer Source

      • :

    Zap step 3 - Output Item 1
    Referrer Medium

      • :

    Zap step 3 - Output Item 3
    Referrer Campaign

      • :

    Zap step 3 - Output Item 5
    Referrer Content

      • :

    Zap step 3 - Output Item 7
    Referrer Keyword

      • :

    Zap step 3 - Output Item 9
    IP Address

      • :

    Zap step 1 - IP Address
    User ID

      • :

    Zap step 3 - Output Item 15
    Gclid

      • :

    Zap step 3 - Output Item 11
    Msclkid

      • :

    Zap step 3 - Output Item 17
    Lead Page

      • :

    Zap step 1 - Website
    Landing Page

      • :

    Zap step 4 - Output Item 13

    Add the following field under Additional Fields:

    Email Address

      • :

    Zap step 1 - Email
    Name

      • :

    Zap step 1 - Name
    Chat Log URL

      • :

    Zap step 1 - View Transcript URL

    Pure Chat full lead setup

    Click "Continue". Click "Test & Continue to send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".

    9Log into the WhatConverts profile set up in the Zap. Click "Leads" in the top menu. Review the Pure Chat lead that was sent in the previous step.

    Purechat Test Lead

    Click "View Lead" to view the full lead details.

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    Pure Chat is a live chat software designed for small to mid-sized teamsthat helps to generate more leads and drive sales.

    Note:

      • If you haven’t added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code

    above

      your Pure Chat Install Code.

    1Where your Pure Chat Widget is installed on your page, add the following code directly above your installation code:

    <script type="text/javascript">
    var source_data = oqhaqzwnbjgcpycneryg('wc_client');
    </script>

    Place the following code directly below your installation code:

    <script>
    purechatApi.on('chatbox:ready', function () {
         purechatApi.set('visitor.company', source_data);     
    });
    </script>

    2Log into Pure Chat. In the left-side navigation, click on "Websites". Where your Pure Chat box is On, click "Customize".

    Customize Pure Chat Widget

    Select "Chat". Under the Start Chat menu, Uncheck the Other box. Click "Save".

    Chatbox settings for Purechat

    3Go to Zapier and click "Make a Zap". Search for and select "Pure Chat as your Trigger App. Click "Finished Chat" under Choose Trigger Event. Click "Continue". Select or add your Pure Chat account and continue. Select the Chat Box from the drop down and continue.

    In an incognito window, go to the website Pure Chat installation is installed on, but add the following to the end of your URL:

    ?utm_source=PureChatTestSource&utm_medium=PureChatTestMedium&utm_keyword=PureChatTestKeyword&utm_content=PureChatTestContent&utm_campaign=PureChatTestCampaign&gclid=TestGclid&msclkid=TestMSClkID&force_utm=true&wc_clear=true

    Start and end a chat.

    Go back to Zapier, click "Test & Review" on your Pure Chat step. Select the "Finished" chat.

    Select a finished chat

    4Click "Do This..." and select "Formatter by Zapier" as a new step. Select "Text" as your Action Event. Select "Split Text" under Transform. Under Values click the "Insert a Field" and select "Company from Step 1.

    Select Company from Step 1

    Under Separator type + and under Segment Index select "All (as Separate Fields)" from the drop-down.

    Zapier selections

    Click "Test & Continue".

    7Click the "+". Add an additional "Formatter by Zapier" Action Step. Select "Text" as your Action Event. Under Transform, select "URL Decode" and click "Insert a Field" locate and select the Landing Page URL from Step 3 of your Zap. In the example below, it is "Output Item 13" from the Values drop-down.

    Decode URL for PureChat
    Click "Continue". Review the data and click "Test and Continue".

    8Click the "+" to add an Action Step and select "WhatConverts" as your Action App. Select "Create Lead" then click "Continue". Select your WhatConverts account to integrate with Pure chat.

    Note:

      • If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in

    Connecting to Zapier

      .

    Set up your Customize Lead Template as follows:

    Lead Type

      • :

    Chat
    Profile

      • :

    Your WhatConverts Profile
    Referrer Source

      • :

    Zap step 3 - Output Item 1
    Referrer Medium

      • :

    Zap step 3 - Output Item 3
    Referrer Campaign

      • :

    Zap step 3 - Output Item 5
    Referrer Content

      • :

    Zap step 3 - Output Item 7
    Referrer Keyword

      • :

    Zap step 3 - Output Item 9
    IP Address

      • :

    Zap step 1 - IP Address
    User ID

      • :

    Zap step 3 - Output Item 15
    Gclid

      • :

    Zap step 3 - Output Item 11
    Msclkid

      • :

    Zap step 3 - Output Item 17
    Lead Page

      • :

    Zap step 1 - Website
    Landing Page

      • :

    Zap step 4 - Output Item 13

    Add the following field under Additional Fields:

    Email Address

      • :

    Zap step 1 - Email
    Name

      • :

    Zap step 1 - Name
    Chat Log URL

      • :

    Zap step 1 - View Transcript URL

    Pure Chat full lead setup

    Click "Continue". Click "Test & Continue to send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".

    9Go to WhatConverts. Select your profile and click "Dashboard". Find your new Chat Lead and click "View Details". You can now see your chat leads importing from Pure Chat.

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    Whatconverts Features for your Business
    Chat Tickets Captured
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    We capture the full chat ticket information and store the lead with its marketing data.

    Web Chat Lead Reporting
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    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

    Chat Tracking in Google Analytics
    Lead Tracking Chat Tracking in Google Analytics

    Automatically send chat events to Google Analytics to define conversion funnels.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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