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    Help Center Integrations Google Analytics Integration

    Triggering Goals Based on Call Durations


    1Login to your Google Analytics account. Click "Admin" in the left panel. Under View, click "Goals". Find the goal you wish to update and edit the "Goal Details".

    Call Tracking Goal Details

    2Under the "Label" change this to "Regular Expression" in the drop down menu.

    Set the value to [3-9]\d+|\d{3,}. This value will only count calls that have a duration of 30 seconds or higher.

      Note: You can change the first number, which is 3 to something else if you would like. For example if you wanted only calls that were 60 seconds or higher than you would use [6-9]\d+|\d{3,}.

    Click "Save" to keep the changes.

    RegEx Analytics for Call Duration

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    You can easily modify the goal you have set up in Google Analytics to trigger depending on the length of the call in WhatConverts. For each event sent to Google Analytics, we add a label with the duration like “Duration - 45 Seconds”. So you can add on a regex expression for the goal to check the label depending on how you want to compare to the length of the call.

    1Login to your Google Analytics account. Go to "Admin" then under View, click on "Goals". Find the goal you wish to update and edit the "Goal Details".

    Call Tracking Goal Details

    2Under the “Label” change this to “Regular Expression” in the drop down menu. Set the value to [3-9]\d+|\d{3,}. This value will only count calls that have a duration of 30 seconds or higher. You can change the first number, which is 3 to something else if you would like. For example if you wanted only calls that were 60 seconds or higher than you would use [6-9]\d+|\d{3,}. Click "Save" to keep the changes.

    RegEx Analytics for Call Duration

    Troubleshooting

    If you have followed the instructions above and are still having issues modifying your goals in Google Analytics email [email protected] and we can answer any questions you may have.

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    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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