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    Help Center Integrations

    Re:amaze Chat Integration


    Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Re:amaze Integration Code.

    1On your website where you have placed your Re:amaze Installation Code, add the following to your Re:amaze Installation Code.

    After the following portion of your Re:amaze Installation Code:

    <script type="text/javascript" async src="https://cdn.reamaze.com/assets/reamaze.js"></script>
    <script type="text/javascript">
    

    Add the following:

    var cookie = oqhaqzwnbjgcpycneryg('wc_client');
        var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid='';
    

    At the end of your Re:amaze Installation Code, before </script> add the following:

    if (cookie) {
        var cookie_parts = cookie.split('+..+');
        if (cookie_parts[0])
            source = cookie_parts[0];
        if (cookie_parts[1])
            medium = cookie_parts[1];
        if (cookie_parts[2])
            campaign = cookie_parts[2];
        if (cookie_parts[3])
            content = cookie_parts[3];
        if (cookie_parts[4])
            keyword = cookie_parts[4];
        if (cookie_parts[5])
            gclid = cookie_parts[5];
        if (cookie_parts[6])
            landing_page = cookie_parts[6];
        if (cookie_parts[7])
            user_id = cookie_parts[7];
        if (cookie_parts[8])
            msclkid = cookie_parts[8];
    }
    _support['custom_fields'] = {
        source: { type: 'hidden', value: source,  pos: 1 },
        medium: { type: 'hidden', value: medium,  pos: 2 },
        campaign: { type: 'hidden', value: campaign,  pos: 3 },
        content: { type: 'hidden', value: content,  pos: 4 },
        keyword: { type: 'hidden', value: keyword,  pos: 5 },
        gclid: { type: 'hidden', value: gclid,  pos: 6 },
        landing_page: { type: 'hidden', value: landing_page,  pos: 7 },
        msclkid: { type: 'hidden', value: msclkid,  pos: 8 },
        user_id: { type: 'hidden', value: user_id,  pos: 9 }
    };

    2Go to Zapier. Click "Create Zap". Select "Re:amaze" as your Trigger App and "New Conversation" as the Trigger Event.

      Note: As you continue through setting up Re:amaze in Zapier, you will be prompted to follow Zapier's instructions to log into and link your Re:amaze account.

    Create a new test conversation on your website.

    Go back to Zapier and test your Trigger step. Click "Test Trigger" to get your test conversation. Review your lead and click "Continue".

    3Add an Action Step and select "WhatConverts" as your Action App. Select "Create Lead" then click "Continue". Select your WhatConverts profile to integrate with Re:amaze.

      Note: If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in Connecting to Zapier.

    Set up your Template as follows:

      Lead Type: Chat
      Profile: Your WhatConverts Profile
      Referrer Source: Data Source
      Referrer Medium: Data Medium
      Referrer Campaign: Data Campaign
      Referrer Content: Data Content
      Referrer Keyword: Data Keyword
      IP Address: External Data Ip
      User ID: Data User ID
      Gclid: Data Gclid
      Msclkid: Data Msclkid
      Lead Page: External Data Current URL

    Add the following field under Additional Fields:

      Link to Full Chat: Perma URL
      Message: Message Body
      Email address: Author Email
      Name: Author Name

    ReAmaze Lead Setup in Zapier

    Click "Continue" and send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".

    4Go to your website. Start and end a new chat. Log into the WhatConverts profile you have set up the Re:amaze integration in. Click "Leads" in the top menu. Under Lead Manager, check for a new Chat Lead to ensure Re:amaze Chat is tracking properly.

    Tested Chat Lead

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    Re:amaze is a web chat service that you add to your website to interact with visitors to your site. Using Zapier, you can integrate Re:amaze with WhatConverts and get your chat information with marketing data on your WhatConverts dashboard.

      Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Re:amaze Integration Code.

    1On your website where you have placed your Re:amaze Installation Code, add the following to your Re:amaze Installation Code.

    After the following portion of your Re:amaze Installation Code:

    <script type="text/javascript" async src="https://cdn.reamaze.com/assets/reamaze.js"></script>
    <script type="text/javascript">
    

    Add the following:

    var cookie = oqhaqzwnbjgcpycneryg('wc_client');
        var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid='';
    

    At the end of your Re:amaze Installation Code, before </script> add the following:

    if (cookie) {
        var cookie_parts = cookie.split('+..+');
        if (cookie_parts[0])
            source = cookie_parts[0];
        if (cookie_parts[1])
            medium = cookie_parts[1];
        if (cookie_parts[2])
            campaign = cookie_parts[2];
        if (cookie_parts[3])
            content = cookie_parts[3];
        if (cookie_parts[4])
            keyword = cookie_parts[4];
        if (cookie_parts[5])
            gclid = cookie_parts[5];
        if (cookie_parts[6])
            landing_page = cookie_parts[6];
        if (cookie_parts[7])
            user_id = cookie_parts[7];
        if (cookie_parts[8])
            msclkid = cookie_parts[8];
    }
    _support['custom_fields'] = {
        source: { type: 'hidden', value: source,  pos: 1 },
        medium: { type: 'hidden', value: medium,  pos: 2 },
        campaign: { type: 'hidden', value: campaign,  pos: 3 },
        content: { type: 'hidden', value: content,  pos: 4 },
        keyword: { type: 'hidden', value: keyword,  pos: 5 },
        gclid: { type: 'hidden', value: gclid,  pos: 6 },
        landing_page: { type: 'hidden', value: landing_page,  pos: 7 },
        msclkid: { type: 'hidden', value: msclkid,  pos: 8 },
        user_id: { type: 'hidden', value: user_id,  pos: 9 }
    };

    2Go to Zapier and "Make a Zap". Select "Re:amaze" as your Trigger App and "New Conversation" as the Trigger.

      Note: As you continue through setting up Re:amaze in Zapier, you will be prompted to follow Zapier's instructions to log into and link your Re:amaze account.

    Create a new test conversation on your website.

    Go back to Zapier and test your Trigger step. Click "Get Samples" to get your test conversation, click the "down arrow" to view your lead and click "Continue".

    Zapier and Reamaze

    3Add an Action Step and select "WhatConverts" as your Action App. Select "Create Lead" then click "Continue". Select your WhatConverts account to integrate with Re:amaze.

      Note: If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in Connecting to Zapier.

    Set up your Template as follows:

      Lead Type: Chat
      Profile: Your WhatConverts Profile
      Referrer Source: Data Source
      Referrer Medium: Data Medium
      Referrer Campaign: Data Campaign
      Referrer Content: Data Content
      Referrer Keyword: Data Keyword
      IP Address: External Data Ip
      User ID: Data User ID
      Gclid: Data Gclid
      Msclkid: Data Msclkid
      Lead Page: External Data Current URL

      Add the following field under Additional Fields:

      Link to Full Chat: Perma URL
      Message: Message Body
      Email address: Author Email
      Name: Author Friendly Name

      Full Reamaze Template for Zapier

      Click "Continue" and send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".

      4Log into WhatConverts. Select your profile, click "Dashboard". Find your new Chat Lead and click "View Details". You can now see your chat leads importing from Re:amaze.

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    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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