Countries That Require Activation for International Call Tracking

Some countries have telecom regulations that require proof of address and identification before international tracking numbers can be activated in WhatConverts. These requirements help ensure compliance with local laws and prevent misuse of regional phone numbers.When purchasing an international number, you’ll be notified during the checkout process if verification is required. Instructions will appear within your account for uploading the necessary documents directly.

What Numbers Require Verification

Numbers that require verification may need one or more of the following:

• A valid business or residential address in the same region or country as the number
• Identification documents, such as:
  • Passport
  • Driver’s license
  • Government-issued ID
• Proof of address, such as:
  • Utility bill
  • Bank statement
  • Business registration document

If verification is required, WhatConverts will prompt you to submit your documentation before activation.

Country-Specific Requirements

Austria

National Numbers

• Company or individual name
• City, ZIP code, street name, and building number (include letter if applicable)
• Valid proof of address:
  • Bank statements or utility bills (issued within the past 6 months)
  • Government documents (issued within the past year)
  • ID listing the submitted address
• Valid ID:
  • Individuals: Copy of ID card or passport
  • Businesses: ZIP file containing authorized representative’s ID/passport and business registration
• Businesses must also provide proof of business registration

Local/Geographic Numbers

• Company or individual name
• City, ZIP code, street name, and building number (include letter if applicable)
• Valid proof of address:
  • Existing or recent contract/invoice from a telephone or internet provider in the same prefix area (issued within 6 months)
• Valid ID:
  • Individuals: Copy of ID card or passport
  • Businesses: ZIP file containing authorized representative’s ID/passport and business registration
• Businesses must also provide proof of business registration

Croatia

• Company or customer name
• City, ZIP code, street name, and building number

Denmark

• Company name
• City, ZIP code, street name, and building number
• Municipality code
• Street code

France

• Company name
• City, ZIP code, street name, and building number
• Valid proof of address:
  • Bank statements or utility bills (issued within 6 months)
  • Government documents or business licenses (issued within 1 year)
• Valid proof of ID:
  • Passport
  • Government-issued ID
  • Driver’s license

Germany

Important: Only business documentation is accepted.

National Numbers

• Company name and full address
• Proof of address:
  • Handelsregisterauszug (Commercial Register)
  • Gewerbeanzeige (Business Registration)
  • Local business tax document
• Valid ID of the authorized company representative

Local/Geographic Numbers

• Company name and full address (business must be located in the same city as the number)
• Proof of address:
  • Handelsregisterauszug, Gewerbeanzeige, or local business tax document
• Valid ID of the authorized company representative

Hong Kong

• Company name and full address
• Valid proof of address:
  • Bank statements or utility bills (issued within 6 months)
  • Government documents or business licenses (issued within 1 year)
• Valid proof of ID:
  • Government-issued ID
  • Passport
  • Driver’s license

Ireland

Important: Ireland Numbers require WhatConverts Support to submit the address and request the numbers. Please reach out to support@whatconverts.com with the following information:

• Business Name
• Business Registration Number
• Business Website
• Business Address: City, ZIP code, street name, and building number
• Authorized Representative First and Last Name
• Authorized Representative Email

Israel

Individuals

• Customer name and address
• Valid proof of ID
• Valid proof of address:
  • Bank statements or utility bills (issued within 6 months)
  • Government documents or business licenses (issued within 1 year)

Companies

• Company name, VAT number, and address
• Valid proof of address:
  • Bank statements or utility bills (issued within 6 months)
  • Government documents or business licenses (issued within 1 year)

Italy

• Company name and VAT number
• City, ZIP code, street name, and building number
• Company signatory details:
  • First and last name
  • Date and place of birth
  • Tax code and nationality
  • Proof of ID

Netherlands

• Company name and full address

Portugal

• Company or customer name
• Full address
• Valid proof of address:
  • Bank statements or utility bills (issued within 6 months)
  • Government documents or business licenses (issued within 1 year)

Singapore

• Company or customer name
• Full address
• Valid proof of address:
  • Government documents (issued within 1 year)
  • Government-issued IDs, passports, or driver’s licenses
  • Business registration

South Africa

• Company name and full address
• Nationality and business registration ID number
• Valid proof of address:
  • Bank statements or utility bills (issued within 6 months)
  • Government documents (issued within 1 year)
• Valid proof of business registration

Turkey

• Company name and full address
• Valid proof of address:
  • Bank statements or utility bills (issued within 6 months)
  • Government documents (issued within 1 year)

United Arab Emirates

• Users tracking calls in the UAE will need to submit a Customer Information Form. Contact WhatConverts Support for more information.

United Kingdom

Important: United Kingdom Numbers require WhatConverts Support to submit the address verification and purchase the number directly through the carrier. Please reach out to support@whatconverts.com with all of the information from either the Individual or Business requirements below.

Individual

• Name
• Proof of Identity (one of the following):
  • Government-issued ID
  • Passport
• Address: Must be a valid United Kingdom address, along with one of the following:
  • Proof of Address
  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
• Phone Number: Must be a valid mobile number where the customer can be reached. This cannot be a number acquired from a CPaaS provider such as Twilio
• Email

Business

• Business Name
• Registration Authority
• Business Registration Number
• Website Address
• Business Address: Must be a valid United Kingdom address
• Authorized Representative's Name
• Authorized Representative's Phone Number: Must be a valid mobile number where the customer can be reached. This cannot be a number acquired from a CPaaS provider such as Twilio
• Authorized Representative's Work Email

Related Topics

• Manage Your Verified Addresses and Pending Activation Numbers
• What is International Call Tracking?
• Port a Number to WhatConverts
• Port a Number Out of WhatConverts
• Set Up Tracking Numbers