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    Help Center Integrations

    Zendesk Chat (Zopim) Integration


    Zendesk Chat (previously Zopim) is a chat platform that is part of Zendesk, a customer service software. With Zendesk Chat, users can communicate with your business instantly. You can integrate Zendesk Chat with WhatConverts easily.

      Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Zendesk Chat Integration Code using the HTML method.

    Using a Zendesk Support Web Widget

    1Add the following after the Zendesk Support Web Widget Code:

    <script type="text/javascript">
    zE('webWidget:on', 'chat:end', function() {
       wc_chat_ypbib("Chat","New Chat Session");
    });
    </script>
    

    This will trigger a new Chat Lead in WhatConverts when someone ends a chat.

      Note: It can take a few minutes after a chat ends to show up in your WhatConverts dashboard.

    Using Zopim Chat Widget

    1This code below should be added directly after your Zopim code:

    $zopim(function() {
       $zopim.livechat.setOnChatEnd(function() {
          wc_chat_ypbib("Chat","New Chat Session");
       });
    });

    The WhatConverts custom event code (in bold) combined with an example Zopim code:

    <script type="text/javascript">
    window.$zopim||(function(d,s){var z=$zopim=function(c){z._.push(c)},$=z.s=
    d.createElement(s),e=d.getElementsByTagName(s)[0];z.set=function(o){z.set.
    _.push(o)};z._=[];z.set._=[];$.async=!0;$.setAttribute("charset","utf-8");
    $.src="//v2.zopim.com/?2pnWzNiHXC39uaDVQwD6xDgXGV295YJ0";z.t=+new Date;$.
    type="text/javascript";e.parentNode.insertBefore($,e)})(document,"script");
    $zopim(function() {
       $zopim.livechat.setOnChatEnd(function() {
          wc_chat_ypbib("Chat","New Chat Session");
       });
    });
    </script>
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    Whatconverts Features for your Business
    Web Chat Lead Reporting
    Lead Tracking Web Chat Lead Reporting

    Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

    Chat Tracking in Google Analytics
    Lead Tracking Chat Tracking in Google Analytics

    Automatically send chat events to Google Analytics to define conversion funnels.

    Full Chat Transcripts
    Lead Tracking Full Chat Transcripts

    See the full chat transcript alongside lead details, instantly.

    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

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