Schedule Demo
Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Forms Ninja Forms

Last update on March 25, 2020

Ninja Forms
Reporting ReportGarden

Last update on March 25, 2020

ReportGarden
Chat Zendesk Chat (Zopim)

Last update on November 19, 2020

Zendesk Chat (Zopim)
Help Center Integrations Google Ads Integration

Why Don't my Google Ads Conversions Match?


WhatConverts offers conversion data to be pushed to Google Ads and event data in Google Analytics. If your Google Ads account is set up to receive these conversions, you may find yourself wondering why the conversion data doesn't 100% match to what is reported in your WhatConverts dashboard. Here are the most common reasons as to why your Google ads conversion data and WhatConverts lead data do not match.

Duplicating Google Ads and Analytics

There are two ways to send conversions from WhatConverts into Google Ads. You can connect WhatConverts to Google Ads through a direct integration, or you can send conversion data from Events into Analytics. If you have Analytics tracking event goals, then passing the goals as conversions into Google Ads, as well as a direct integration in WhatConverts, the conversion data will be passed twice.

Under your Conversion Actions in Google Ads, any lead will show up in your account as "Leads (ProfileID#)" with "Import from Clicks" as the Source if your WhatConverts account is integrated directly to your Ads account. If your Analytics account is passing events into Google Ads, it will say "Phone Call" or "Form Submission" from Analytics as the Source.

You can read more about data discrepancies between Google Ads and Google Analytics at Google.

This is an example of a Google Ads account that is duplicating conversions:
Google Ads Conversion Actions

The Conversion Window is too Small

A conversion window is the period of time after a customer clicks your Google Ads ad during which a conversion is recorded. In Google Ads, your default conversion window is 30 days.

Example: Your conversion window is set for the default 30 days. If a customer clicks an ad on March 1, then makes a conversion action (such as a phone call) on March 19, it can be attributed to that click. If they call on April 5, it will not be recorded.

For more information on Conversion Windows and how to check and change your Conversion Window see Google's About Conversion Windows Article.

To count the most conversions from your WhatConverts leads, you should change your conversion window to up to 90 days.

90 Day Conversion Window

How Google Ads is set to Record Conversions

Google Ads allows many different conversion actions along with values and how it's counted. In your "Conversion Actions" menu of Google Ads, you can change the settings for your conversion model. Ads, by default, chooses to record "Every Conversion" which means it counts every event as a conversion no matter how many user sessions happened. The option to count "One Conversion" means that only one conversion, no matter how many events were created, per user will be counted; if your model is set to "One Conversion" then there will be a discrepancy in reporting from WhatConverts to Ads.

Record Every Conversion

Attribution Model

The default Attribution Model for Google Ads is last click attribution.

Example: A user clicks on your website organically on March 1, but no action is made on your page. On March 5, the same user clicks on a Google Ads ad and makes a conversion action. The conversion will be attributed to the Ads click.

WhatConverts uses the first click attribution model. In the example above, the click would be attributed to the original, organic click. You can change this In your "Conversion Actions" section of Google Ads to "First Click Attribution" to match the attribution model that WhatConverts follows.

How to Change your Attribution Model in Google Ads

Google Ads Time of Conversion Import

While in WhatConverts, you will see a call, form submission or event happen in real time, it can take up to 48 hours for Google Ads to import and attribute a conversion in your Ads account. If you are reporting into Google Ads from Google Analytics, conversions may be fully reported after a 72-hour processing window.

For more information on Google Ads conversions and data discrepancies, see Why Do Google Ads Conversions Sometimes Differ from WhatConverts?

Was this page helpful?
👍Yes
👎No
Request a Live Demo
Get a FREE presentation of WhatConverts

One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

Request a Live Demo
Whatconverts Features for your Business
Dynamic Phone Number Insertion
Lead Tracking Dynamic Phone Number Insertion

Automatically track marketing to a phone call with Dynamic Number Insertion (DNI).

Dimension Grouping
Analytics & Insights Dimension Grouping

Group big chunks of marketing data into useful marketing reports.

Filter/Group by Custom Field
Lead Management Filter/Group by Custom Field

Different businesses may need different data fields, and WhatConverts knows that.

Export Current Data Set
Lead Management Export Current Data Set

Simply download only the visible columns you have pulled up in your dashboard.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Landing Pages & Site Builders Landingi

Last update on November 24, 2020

Landingi
Chat Drift

Last update on June 19, 2020

Drift
Chat Facebook Messenger

Last update on June 19, 2020

Facebook Messenger
ready to get marketing clarity?

Grow your business with WhatConverts

14 days free trial Easy setup Dedicated support