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Help Center Integrations

Call and Lead Tracking for Nextdoor


You can set up call tracking for your Nextdoor business page or listing quickly and easily with WhatConverts.

Set up a Nextdoor Call Tracking Number in WhatConverts

1Go to your WhatConverts dashboard. Under Profile, select "Tracking" and click "Phone Calls" then "Phone Numbers".
2Click "Add Phone Number". Select between Local and Toll Free and click "Buy Number". In the prompt, name your phone number Nextdoor, enter your Destination Number, choose your call options and select "No" for Dynamic Phone Number Insertion.

Click "Update".

2Log into Nextdoor and navigate to your business profile. Click "Your Page" on the left menu. Locate your business' Phone Number under Business Info and enter the tracking number you set up in Step 1.

Use UTM Parameters to Identify Calls from Nextdoor

Nextdoor uses "Noreferrer" links for business listings; This means, by default, a user who clicks through from your Nextdoor listing will be attributed as a direct visit. This section will show you how to update your URL in your Nextdoor listing to append a UTM parameter to identify the source as Nextdoor.

Once you've done this, when a user clicks through from your Nextdoor listing, the UTM parameters will be reported with any leads from users who click through to your website.

1Log into Nextdoor and navigate to your business profile. Click "Your Page" on the left menu. Locate your business' Website under Business Info.

2At the end of your URL, type the following: ?utm_source=Nextdoor&utm_medium=Listing. Click "Apply".

Now when a lead comes from Nextdoor, you will see the source reported as Nextdoor and the medium reported as Listing.

Where to update your Nextdoor information

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Read details from your calls without the need to listen to the entire call recording.

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Give your salespeople lead tracking info before they even talk to the customer.

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Route calls to multiple destination numbers at once using multi-ring functionality.

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Don't worry about losing your phone numbers; Port current phone numbers at no charge.

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