Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Forms Zoho SalesIQ

Last update on April 16, 2020

Zoho SalesIQ
Chat Customerly

Last update on June 19, 2020

Customerly
Chat ApexChat

Last update on June 19, 2020

ApexChat
Help Center Integrations

Crisp Chat Integration


Crisp is a web chat service that you add to your website to interact with visitors to your site. Using Zapier, you can integrate Crisp with WhatConverts and get your chat infomration with marketing data on your WhatConverts dashboard.

    Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Codeabove your Crisp Integration Code.

1On your website where you have placed your Crisp HTML Code, add the following below your Crisp HTML Code.

<script>
var cookie = oqhaqzwnbjgcpycneryg('wc_client');
var [source,medium,campaign,content,keyword,gclid,landing_page,msclkid] = ['','','','','','','',''];
if (cookie) {
    var cookie_parts = cookie.split('+..+');
    if (cookie_parts[0])
        source = cookie_parts[0];
    if (cookie_parts[1])
        medium = cookie_parts[1];
    if (cookie_parts[2])
        campaign = cookie_parts[2];
    if (cookie_parts[3])
        content = cookie_parts[3];
    if (cookie_parts[4])
        keyword = cookie_parts[4];
    if (cookie_parts[5])
        gclid = cookie_parts[5];
    if (cookie_parts[6])
        landing_page = cookie_parts[6];
    if (cookie_parts[7])
        user_id = cookie_parts[7];
    if (cookie_parts[8])
        msclkid = cookie_parts[8];
}
$crisp.push(['set','session:data', [[
    ['source', source],
    ['medium', medium],
    ['campaign', campaign],
    ['content', content],
    ['keyword', keyword],
    ['gclid', gclid],
    ['landing_page', landing_page],
    ['user_id', user_id],
    ['msclkid', msclkid]
]]]);
</script>

2Go to Zapier and "Make a Zap". Select "Crisp" as your Trigger App and "New Conversation" as the Trigger.

    Note: As you continue through setting up Crisp in Zapier, you will be prompted to follow Zapier's instructions to log into Crisp.

Click "Test & Review" to test your Trigger step, click the "gray down arrow" to view your chat details, select the "radio button next to the chat and then click "Done".

3Click "Do This..." and add "WhatConverts" as your Action Step. Select "Create Lead" then click "Continue". Select your WhatConverts account to integrate with Crisp.

    Note: If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in Connecting to Zapier.

Set up your Template as follows:

Lead Type: Chat
Profile: Your WhatConverts Profile
Referrer Source: Meta Data Source
Referrer Medium: Meta Data Medium
Referrer Campaign: Meta Data Campaign
Referrer Content: Meta Data Content
User ID: Meta Data User ID
Referrer Keyword: Meta Data Keyword
Gclid: Meta Data Gclid
Lead Page: Visitor Conversation Begin Page

Add the following field under Additional Fields:

Email: Meta Email
Session ID: Session ID
Last Message: Last Message

WhatConverts Lead for Crisp

Click "Continue" and send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".

4Go to WhatConverts. Select your profile and click "Dashboard". Find your new Chat Lead and click "View Details". You can now see your chat leads importing from Crisp.

Was this page helpful?
👍Yes
👎No
Request a Live Demo
Get a FREE presentation of WhatConverts

One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

Request a Live Demo
Whatconverts Features for your Business
Chat Tracking in Google Analytics
Lead Tracking Chat Tracking in Google Analytics

Automatically send chat events to Google Analytics to define conversion funnels.

Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Add Marketing Data to Chat
Lead Tracking Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Full Chat Transcripts
Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Forms Zendesk Chat (Zopim)

Last update on April 16, 2020

Zendesk Chat (Zopim)
Chat SnapEngage

Last update on June 19, 2020

SnapEngage
Chat Livechat

Last update on June 19, 2020

Livechat
ready to get marketing clarity?

Grow your business with WhatConverts

14 days free trial Easy setup Dedicated support