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    Help Center Integrations

    Crisp Chat Integration


    Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Crisp Integration Code.

    1On your website where you have placed your Crisp HTML Code, add the following below your Crisp HTML Code.

    <script>
    var cookie = oqhaqzwnbjgcpycneryg('wc_client');
        var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid='';
    if (cookie) {
        var cookie_parts = cookie.split('+..+');
        if (cookie_parts[0])
            source = cookie_parts[0];
        if (cookie_parts[1])
            medium = cookie_parts[1];
        if (cookie_parts[2])
            campaign = cookie_parts[2];
        if (cookie_parts[3])
            content = cookie_parts[3];
        if (cookie_parts[4])
            keyword = cookie_parts[4];
        if (cookie_parts[5])
            gclid = cookie_parts[5];
        if (cookie_parts[6])
            landing_page = cookie_parts[6];
        if (cookie_parts[7])
            user_id = cookie_parts[7];
        if (cookie_parts[8])
            msclkid = cookie_parts[8];
    }
    $crisp.push(['set','session:data', [[
        ['source', source],
        ['medium', medium],
        ['campaign', campaign],
        ['content', content],
        ['keyword', keyword],
        ['gclid', gclid],
        ['landing_page', landing_page],
        ['user_id', user_id],
        ['msclkid', msclkid]
    ]]]);
    </script>

    Once implemented, start and end a test chat.

    2Go to Zapier and "Create Zap". Select "Crisp" as your Trigger App and "New Conversation" as the Trigger Event.

    Note:

      As you continue through setting up Crisp in Zapier, you will be prompted to follow Zapier's instructions to log into Crisp.

    Click "Test Trigger" to test your Trigger step, select the newest chat to set up your Zap and click "Continue".

    3Search for and select "Formatter by Zapier". Select "Text" as the Action Event. Under Transform, select "URL Decode.

    Under Values click the drop down and select "Meta Data Landing Page".

    URL Decode
    Click "Continue". Test the action and click "Test & Continue".

    4Add an additional Action Step. Search for and select "WhatConverts" as your Action App. Select "Create Lead" as your Action Event. Click "Continue". Select your WhatConverts profile to integrate with Crisp.

    Note:

      • If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in

    Connecting to Zapier

      .

    Set up your Template as follows:

    Lead Type: Chat
    Profile: Your WhatConverts Profile
    Referrer Source: Meta Data Source
    Referrer Medium: Meta Data Medium
    Referrer Campaign: Meta Data Campaign
    Referrer Content: Meta Data Content
    User ID: Meta Data User ID
    Referrer Keyword: Meta Data Keyword
    Gclid: Meta Data Gclid
    Msclkid: Meta Data Msclkid
    Landing Page: 2. Output

    Add the following field under Additional Fields:

    Email: Meta Email
    Session ID: Session ID
    Last Message: Last Message

    Crisp chat set up lead in WhatConverts

    Click "Continue" and send a test to WhatConverts. When the test is successful, turn your Zap "on".

    4Log into your WhatConverts profile. Click "Leads" in the top menu. Find your new Chat Lead. You can hover over the lead and click "View Details" to view the full details for your chat lead.

    Crisp Chat Lead in Lead Manager

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    Crisp is a web chat service that you add to your website to interact with visitors to your site. Using Zapier, you can integrate Crisp with WhatConverts and get your chat information with marketing data on your WhatConverts dashboard.

    Note:

      • If you haven't added your WhatConverts tracking script to your website,

    add your tracking script

      • . If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your

    WhatConverts Tracking Codeabove

      your Crisp Integration Code.

    1On your website where you have placed your Crisp HTML Code, add the following below your Crisp HTML Code.

    <script>
    var cookie = oqhaqzwnbjgcpycneryg('wc_client');
        var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid='';
    if (cookie) {
        var cookie_parts = cookie.split('+..+');
        if (cookie_parts[0])
            source = cookie_parts[0];
        if (cookie_parts[1])
            medium = cookie_parts[1];
        if (cookie_parts[2])
            campaign = cookie_parts[2];
        if (cookie_parts[3])
            content = cookie_parts[3];
        if (cookie_parts[4])
            keyword = cookie_parts[4];
        if (cookie_parts[5])
            gclid = cookie_parts[5];
        if (cookie_parts[6])
            landing_page = cookie_parts[6];
        if (cookie_parts[7])
            user_id = cookie_parts[7];
        if (cookie_parts[8])
            msclkid = cookie_parts[8];
    }
    $crisp.push(['set','session:data', [[
        ['source', source],
        ['medium', medium],
        ['campaign', campaign],
        ['content', content],
        ['keyword', keyword],
        ['gclid', gclid],
        ['landing_page', landing_page],
        ['user_id', user_id],
        ['msclkid', msclkid]
    ]]]);
    </script>

    2Go to Zapier and "Make a Zap". Select "Crisp" as your Trigger App and "New Conversation" as the Trigger.

    Note:

      As you continue through setting up Crisp in Zapier, you will be prompted to follow Zapier's instructions to log into Crisp.

    Click "Test & Review" to test your Trigger step, click the "gray down arrow" to view your chat details, select the "radio button next to the chat and then click "Done".

    3Click "Do This..." and add "WhatConverts" as your Action Step. Select "Create Lead" then click "Continue". Select your WhatConverts account to integrate with Crisp.

    Note:

      • If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in

    Connecting to Zapier

      .

    Set up your Template as follows:

    Lead Type: Chat
    Profile: Your WhatConverts Profile
    Referrer Source: Meta Data Source
    Referrer Medium: Meta Data Medium
    Referrer Campaign: Meta Data Campaign
    Referrer Content: Meta Data Content
    User ID: Meta Data User ID
    Referrer Keyword: Meta Data Keyword
    Gclid: Meta Data Gclid
    Lead Page: Visitor Conversation Begin Page

    Add the following field under Additional Fields:

    Email: Meta Email
    Session ID: Session ID
    Last Message: Last Message

    WhatConverts Lead for Crisp

    Click "Continue" and send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".

    4Go to WhatConverts. Select your profile and click "Dashboard". Find your new Chat Lead and click "View Details". You can now see your chat leads importing from Crisp.

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    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

    Chat Tracking in Google Analytics
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    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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