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    Help Center FAQ

    How do I Change the Format of a Tracking Number?


    When you set up Dynamic Number Insertion, WhatConverts follows the current formatting of your phone number on your website. This help document will show you how to set, or change, the tracking number format on your site.

    On the page where you want to update the tracking number format, paste the following code after your WhatConverts tracking code:

    <script type="text/javascript">
    wc_number_format = 'xxx-xxx-xxxx';
    </script>

    Change the xxx-xxx-xxxx to reflect how you would like your tracking number to appear.

    For example, if your phone number on your site is a vanity number and displayed as (555) NUMBER-1 and you would like your tracking number to appear as (555) 123-4567, you will want to update the code to

    <script type="text/javascript">
    wc_number_format = '(xxx) xxx-xxxx';
    </script>
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    Whatconverts Features for your Business
    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Search for Leads by Phone Number
    Lead Management Search for Leads by Phone Number

    Find specific leads in seconds. Search by phone number or area code and identify contact information.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    HIPAA Compliant Call Tracking Software
    Lead Tracking HIPAA Compliant Call Tracking Software

    Keep ePHI information secure.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Lead Tracking Integration CallRail

      Last update on March 25, 2021

      CallRail
      Lead Tracking Integration Smith.ai

      Last update on July 19, 2021

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