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    Help Center FAQ

    How do I Change the Format of a Tracking Number?


    When you set up Dynamic Number Insertion, WhatConverts follows the current formatting of your phone number on your website. This help document will show you how to set, or change, the tracking number format on your site.

    On the page where you want to update the tracking number format, paste the following code after your WhatConverts tracking code:

    <script type="text/javascript">
    wc_number_format = 'xxx-xxx-xxxx';
    </script>

    Change the xxx-xxx-xxxx to reflect how you would like your tracking number to appear.

    For example, if your phone number on your site is a vanity number and displayed as (555) NUMBER-1 and you would like your tracking number to appear as (555) 123-4567, you will want to update the code to

    <script type="text/javascript">
    wc_number_format = '(xxx) xxx-xxxx';
    </script>
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    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

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      Related Integrations
      Lead Tracking Integration CallRail

      Last update on July 22, 2022

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      Lead Tracking Integration Smith.ai

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