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Help Center Integrations Pipedrive Integration

Sending Phone Calls to Pipedrive


1Go to your PipeDrive account. Go to "Settings" and select the “Customize Fields” option. Click on the “People” tab and select the, “Add a Field” button.
Pipedrive add field

Choose “Numerical” as your field type. Enter the Field Name: “LeadID”. Click "Save".
Pipedrive Numerical

In the chart, make sure the LeadID Field Name has Show in Add New dialog set to “Yes” and Important set to “Yes”.

    Note: The “Field API key” located in the last field.

Pipedrive Field List

2Log into your Zapier account and click "Make a Zap". Select "WhatConverts" as the Trigger App. Select “New LeadTrigger. Click “Continue”. Connect your WhatConverts account and continue to the Customize Lead page.

On the Customize Lead page, select "Yes" only for "Phone Calls (completed)". Select your profile from the drop down and click "Continue". Select "Test and Review". Once the test is successful and you are satisfied with the lead, click "Continue".

3Select "PipeDrive" as your Action App and "Create or Update a Person" as your Action. Click "Continue”. Connect your PipeDrive Account with Zapier by clicking on the, “Connect an Account” button. Enter your PipeDrive API token and click "Save & Continue".

    Your PipeDrive API token can be found by going to "Settings", "Personal" and "API" located under the Other category in your PipeDrive account.

Edit the data to pass from WhatConverts into PipeDrive by setting your fields to the following below. Make sure to click “Insert A Field” to the right of each field.

  • Name: Caller Name
  • Additional Fields Your Name

  • Phone: Caller Number
  • Additional Fields Email

  • Lead ID: Lead ID
  • Additional Fields Lead ID

    Once all the fields are set click on the “Continue” button. View your data and click the “Finish” button. Name your Zap and turn your Zap "On".

4Go to PipeDrive and select “Contacts” under the navigation menu; select “People” under the drop down menu. The contact lead form information from WhatConverts should now be displaying within PipeDrive.

Pipedrive Test Phone Call

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Whatconverts Features for your Business
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Give your salespeople lead tracking info before they even talk to the customer.

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Lead Tracking Instant Phone Number Setup & Tracking

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Lead Tracking Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

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