Enable Call Recording

Call Recording captures all incoming calls to your tracking numbers so you can review lead quality, assess sales performance, and verify campaign results. This feature is enabled individually for each tracking number within your profile.

Enable Call Recording for a Tracking Number

To enable Call Recording for a specific tracking number:

1. In your WhatConverts profile, select “Tracking” from the top menu. 
2. Choose “Calls”, then "Phone Numbers".
3. Locate the tracking number you want to update.
4. Click the Pencil icon on the right side of the row to open the number's settings.



5. Scroll down to the Call Recording (FREE) section.



6. Toggle the setting on to enable call recording.
7. Click "Finish" to save your changes.

Disable Call Recording

To turn off Call Recording for a tracking number:

1. In your WhatConverts profile, select “Tracking” from the top menu. 
2. Choose “Calls”, then "Phone Numbers".
3. Locate the tracking number you want to update and click the Pencil icon.
4. Scroll down to the Call Recording (FREE) section.
5. Toggle the setting off to disable call recording.
6. Click "Finish" to save your changes.

Related Topics

• Set Up Tracking Numbers
• Understand Tracking Numbers
• Filter Spam Calls with the Spam Challenge
• View Your Call Leads
• Test Your Tracking Numbers