Filter Spam Calls with the Spam Challenge

The Spam Challenge blocks unwanted or automated calls by requiring suspicious callers to press "1" before connecting. Since most spam calls are automated, this feature filters them out before they reach your destination number.

Before you start, see What is Call Tracking? for an overview of how call tracking works.

Enable the Spam Challenge

To activate the Spam Challenge in your profile:

1. In your WhatConverts profile, select “Tracking” from the top menu. 
2. Choose “Calls”, then "Spam Challenge".
3. Under Activate spam challenge, toggle on the call types you want to protect:
   • Known Spam Callers: Filters numbers flagged in WhatConverts' internal database and Nomorobo's spam database.
   • Restricted & Anonymous Callers: Blocks calls with hidden or unavailable caller IDs.
   • All Other Callers: Requires all callers to press "1" before connecting.



4. Click "Update Spam Challenge" to save your settings.

Disable the Spam Challenge

To turn off the Spam Challenge:

1. In your WhatConverts profile, select “Tracking” from the top menu. 
2. Choose “Calls”, then "Spam Challenge".
3. Under Activate Spam Challenge, toggle off all call types.
4. Click "Update Spam Challenge" to save your changes.

Mark a Lead as Spam

You can manually flag a spam lead and improve future call filtering. When you do so, WhatConverts automatically updates its spam detection database. This helps identify future spam callers across all profiles in your account.

Related Topics

• What is Call Tracking?
• Block Spam Callers
• Enable Call Transcription
• Create a Dynamic Number Pool for All Traffic
• Enable Call Greeting