Port US Local Numbers Out of WhatConverts

You can move your existing US local phone numbers from WhatConverts to another carrier. To complete the port-out process, you must first approve the numbers in your WhatConverts account. Your phone carrier will then submit the port-out request.

Before You Begin

• You must be a Master Account user to approve numbers for port out.
• This process only supports US local phone numbers.
• If you need to approve toll-free or international numbers, review the standard Port a Number out of WhatConverts article and contact the Support team with the requested information.

Approve Numbers for Port Out

To approve numbers from your profile:

1. Log in to the profile that contains the numbers you want to port out.
2. Select “Tracking”, then “Calls”, and then “Phone Numbers”.
3. Click the “three-dot” button.
4. Select “Request Number Port Out”.

Step 1: Select Numbers

On the first page:

1. Select the tracking numbers you want to approve for port out.



2. Click “Continue”.

Step 2: Provide Port-Out Details

On the second page:

1. Enter the reason for the port out.



2. Click “Request Number Port Out”.

Step 3: Review Approved Numbers

After submitting:

• The selected numbers are approved for port out in WhatConverts.
• The numbers will appear on the Phone Numbers page with a port-out notification.

After Approving Numbers

If your carrier is unable to complete the port-out request:

• Your carrier must submit the port-out request through their standard process.
• Since the numbers have already been approved, the request can proceed without the Support team’s involvement.

If Your Port-Out Is Delayed

If your carrier is unable to complete the port-out request:

• Confirm the correct numbers were approved in WhatConverts.
• Contact your carrier to verify that their request was submitted correctly.
• If needed, contact WhatConverts Support for assistance.