Track 3rd Party Chats
To track chat leads from third-party chat platforms, you’ll need to add custom code to your website. This allows WhatConverts to capture the chat data and record it as a lead.
Adding this code ensures that WhatConverts can identify when a chat occurs, collect relevant data, and tie each chat lead to the proper traffic source. In most cases, you’ll also need to set up Zapier so that chat data is automatically sent to WhatConverts.
Track Chats From Third-Party Platforms
To track 3rd party chats:
- Make sure the WhatConverts Tracking Script is installed on your website.
- Insert the WhatConverts chat tracking code on the page where your third-party chat widget is displayed.
- Use Zapier to send chat data from your chat platform to WhatConverts automatically.
- Start a test chat and confirm it appears as a new lead in your WhatConverts account.
Tip: The chat tracking code varies depending on your chat platform. Each integration article below provides the exact code or setup instructions.
Supported 3rd Party Chat Platforms
You can track chat leads from the following platforms:
- Track Crisp Chats
- Track Customerly Chats
- Track Drift Chats
- Track Facebook Messenger (Chatfuel) Chats
- Track HappyFox Chats
- Track HubSpot Conversations Chats
- Track Intercom Chats
- Track JivoChat Chats
- Track Landbot Chats
- Track LiveChat Chats
- Track Olark Chats
- Track Pure Chat Chats
- Track Re:amaze Chats
- Track SnapEngage Chats
- Track Social Intents Chats
- Track Tawk.to Chats
- Track Zendesk Chat (Zopim) Chats
- Track Zoho SalesIQ Chats
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