International Call Tracking

If you're planning to use WhatConverts to track calls outside the United States or Canada, you may need to complete additional verification steps before your international tracking numbers can be activated.

Many countries require a verified local address and supporting documentation in order to comply with national telecom regulations. These requirements vary by country, and in most cases, they must be completed before the number can be used in your account.

If you're looking for general information on how to set up call tracking in WhatConverts, visit our Call Tracking Overview instead.

Which Numbers Require Activation?

International phone numbers in certain countries require proof of address and identity before they can be activated. This may include:

• A valid business or residential address in the same region or country as the number
• Identification documents (e.g., passport, government-issued ID)
• Proof of address, such as utility bills, bank statements, or business registration documents

When you're selecting a number in WhatConverts, you'll be notified during the purchasing process if a number requires activation. You'll be prompted to submit documentation if needed.

A full list of address and ID requirements by country is maintained on our support team's end, but some of the most common countries with these requirements include:

• Germany: Business-only documentation required; address must match number region
• France, Italy, Netherlands, Ireland: Valid proof of ID and local address required
• Austria, Denmark, Croatia, Israel, Portugal, Singapore, South Africa, Turkey: Similar documentation depending on number type and region

If you're unsure whether your number requires activation, contact our support team before purchasing.

How to Add a Verified Address

To activate a number that requires verification, you'll first need to add a Verified Address to your WhatConverts Master Account.

1. Log into your WhatConverts Master Account.
2. Click the Master Account icon and select "Additional Settings".
3. Choose Verified Addresses, then click "+ Add Verified Address".
4. Select the Number Type (Local, National, or Toll-Free) and whether it's being registered to a Company or Individual.
5. Enter the required details, select the correct Country, and upload any verification documents requested.
6. Click "Finish" to submit the address.

Note: It may take 1–2 business days for your address to be verified. You'll receive an email once it's approved.

How to Link a Verified Address to a Tracking Number

Once your address has been verified, you'll need to link it to the tracking number in order to activate that number.

Step 1: Locate the Pending Number

1. From your Master Account, go back to Additional Settings.
2. Click Verified Addresses, then go to the Pending Activation Numbers tab.
3. Find the row with the number you want to activate and click View Numbers.

Step 2: Assign the Verified Address

4. On the Phone Numbers page, click the Pencil icon to edit the tracking number.
5. From the Verified Address dropdown, select the address you just added.
6. Click Finish to save your changes and activate the number.

Need Help?

If you run into any issues during the verification or activation process, contact WhatConverts support—we're happy to assist with country-specific requirements or document submissions.