Block Spam Callers

Blocking phone numbers prevents unwanted or spam callers from reaching your tracked phone numbers. This keeps your Lead Manager focused on real leads and protects your team from time-wasting calls.

Before you start, see What is Call Tracking? for an overview of how call tracking works.

Block a Phone Number

To manually block a phone number from your profile:

1. In your WhatConverts profile, select “Tracking” from the top menu. 
2. Choose “Calls”, then "Blocked Numbers".
3. Click "+ Add Blocked Number".
4. Enter the phone number you want to block.
5. Click “Finish”.

Once blocked, the caller will no longer be able to reach any tracking numbers in that profile.

Block a Number from the Lead Details Page

To block a number directly from an existing lead:

1. Access the Lead Manager.
2. Find the lead whose number you want to block and click "View Lead".
3. In the Lead Details page, go to the Conversion Details section.
4. Hover over the Phone Number field and click "Block".

The number will be added to your Blocked Numbers list, and future calls from that number will be prevented.

Unblock a Phone Number

To remove a number from your blocked list:

1. In your WhatConverts profile, select “Tracking” from the top menu. 
2. Choose “Calls”, then "Blocked Numbers".
3. Find the number you want to unblock and click "Delete".
4. Confirm the deletion to allow calls from that number again.

Related Topics

• What is Call Tracking?
• Filter Spam Calls with the Spam Challenge
• Set Up Tracking Numbers
• Understand Call Tracking
• View Spam Leads in the Lead Manager