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    Help Center FAQ

    How do I Block Spam Calls?


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    1Log into your WhatConverts profile. Click "Tracking" in the top menu. Select "Calls", then "Spam Challenge".

    Where to find the Spam Challenge in WhatConverts

    2Toggle On or Off the types of calls you would like to hear the Spam Challenge. There are three types:

      Known Spam Calls: Activate the spam challenge for known spam callers. We use our own internal spam database as well as our partner Nomorobo to cross reference any potential spam caller.
      Restricted & Anonymous Callers: Activate the spam challenge for caller numbers that are either restricted or anonymous.
      All Other Calls: Activate the spam challenge for all other callers.

    Turning on the spam challenge for all three options is the most effective way to block spam callers.

    Click "Update Spam Challenge".

    How to Mark Leads as Spam

    1Log into your WhatConverts profile. Click "Leads" from the top menu. Locate the lead you would like to mark as spam and click "View Lead".

    View Lead

    2In the left panel of the Lead Details page, scroll to Additional Details and expand the section. Toggle "On" the Mark as Spam option.

    Toggle On Spam in Lead Details
    This will activate the spam challenge for that caller under your profile in the future as well as helping us build our database to identify potential spam callers.

    At WhatConverts, we take spam calls very seriously. Nothing is more frustrating than picking up the phone and having an automated message or just silence. These calls typically are generated from what we call robo dialers. Since robo dialers normally spoof the caller ID to make the call look legitimate, it makes blocking these calls difficult.

    To help block these calls, WhatConverts has a Spam Challenge function built in. A spam challenge is a simple prompt for incoming calls where the caller must press 1 before being connected to your destination number. You have three options for initiating the spam challenge.

      Known Spam Calls: Activate the spam challenge for known spam callers. We use our own internal spam database as well as our partner Nomorobo to cross reference any potential spam caller.
      Restricted & Anonymous Callers: Activate the spam challenge for caller numbers that are either restricted or anonymous.
      All Other Calls: Activate the spam challenge for all other callers.

    Turning on the spam challenge for all three options is the most effective way to block spam callers.

    Each profile under your account it already set to challenge Known Spam Callers. You can make changes by going "Settings" under a profile then select "Spam Challenge" from the drop-down.

    Spam Challenge

    How to Mark Leads as Spam

    If you receive a spam call, we urge you to mark the lead as spam by clicking on "Spam" within the lead detail pop up.

    Spam Challenge

    This will activate the spam challenge for that caller under your profile in the future as well as helping us build our database to identify potential spam callers.

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    Whatconverts Features for your Business
    Automated Spam Blocking
    Lead Tracking Automated Spam Blocking

    WhatConverts uses a list of known spammers to eliminate calls, and continually improves spam blocking.

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