Use API Keys to Access Call Recordings
Once you've generated a Profile API Key, you can use it to access call recordings without logging into WhatConverts. This is useful for integrations, automated systems, or sharing recordings with team members who don't have dashboard access.
How It Works
API keys authenticate recording URLs, allowing you to play or download call recordings directly. There are two methods:
- URL Parameter Method: Append your API token to the recording URL
- Basic Authorization Method: Use your API key token and secret for programmatic access
Both methods use your Profile API Key to verify access permissions.
Access Recordings Using URL Parameters
To play or download a call recording without logging in:
- Locate the recording URL from an email notification or by exporting your leads with the “Recording” column enabled. The URL will look like:
https://app.whatconverts.com/recording/RE248e13770f8a420a1c8c4e5243174e0/play - Go to "Tracking", then select "Integrations" and choose "API Keys" to view your Profile API Key token.
- Copy your API key token (not the API secret).
- Append `?token=` followed by your API key token to the end of the recording URL:
https://app.whatconverts.com/recording/RE248e13770f8a420a1c8c4e5243174e0/play?token=YourAPITokenHere
- Open the modified URL in a browser to play or download the recording.
The recording will play or download without requiring you to log into WhatConverts.
Tip: Save authenticated recording URLs as bookmarks or share them with team members who need access to specific recordings without full dashboard access.
Note: Accounts with HIPAA compliance enabled cannot use API keys to access recordings outside the platform. This method would break HIPAA compliance requirements. All call recordings for HIPAA-enabled accounts must be listened to within the WhatConverts platform.
Access Recordings Using Basic Authorization
To programmatically access call recordings using API authentication:
- Use your API key token and secret for Basic Authorization in your API requests.
- Follow the authentication guidelines in the WhatConverts API Documentation for detailed implementation instructions.
This method is useful for building custom integrations or automated systems that need to retrieve recordings at scale.
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