Get a 1:1 Demo
Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

    Related Integrations
    Ad Platforms Google Analytics

    Last update on April 6, 2021

    Google Analytics
    Chat Livechat

    Last update on June 19, 2020

    Livechat
    Help Center Lead Tracking Call Tracking

    Greeting/Whisper Messages


    New Dashboard
    Legacy Dashboard

    A Call Greeting is an automated greeting to a lead calling a WhatConverts tracking number.

    Call Whispers are played to the receiving party (person answering the phone) when they answer the phone, and before being connected with the caller.

    1To set a Call Greeting or a Call Whisper, log into the WhatConverts Profile where the phone numbers you wish to update are located.

    Click "Tracking" from the top menu. Select "Phone Calls and click "Phone Numbers".

    Where to find phone numbers in WhatConverts

    2Locate the phone number(s) you wish to update with a Greeting or Whisper. Click "Edit Number" at the end of the row.

    Edit a phone number button

    3Scroll to Want to get the most out of your tracking number?. Toggle On the Call Greeting and/or Call Whsiper feature(s). You can choose to Say Message (This is read by an automated voice you can choose in the drop down) or Play Message (you can upload your own MP3 recording).

      Note: When using the "Say Message" setting, you can dynamically insert one of the following variables into your Call Greeting or Whisper:

        Source, Medium, Campaign, Content, Keyword, Phone Number Title, Quotable Status, Repeat Caller or Repeat Lead

    In the Call Whisper example below, the call recipient will hear the Source and Keyword when they pick up the call.

    Call whisper and greeting setting

    4Scroll to the bottom of the page and click "Finish".

    Note: Call Greetings and Call Whispers can also be set in an incoming Call Flow. Call Whispers can be set in the Dial step and Call Greetings can be set in the Call Recording step.

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    A Call Greeting is an automated greeting to a lead calling a WhatConverts tracking number.

    Call Whispers are played to the receiving party (person answering the phone) when they answer the phone, and before being connected with the caller.

    You can set Call Greetings and Whispers in the Tracking Number settings. Call Whispers can also be set in the Dial step of an incoming Call Flow.

    1To enter a Call Greeting, or a Call Whisper, log onto your WhatConverts dashboard, click "Tracking" then "Phone Numbers" on the left side menu.

    Call Tracking Whisper

    2Find the phone number you wish to add a Greeting or Whisper to, and click "Edit Number" at the end of the row.

    Edit a number to add a greeting or whisper

    3In the prompt, select "None", "Say Message" or "Play Recording" for Call Whisper and/or Call Greeting. Here, you can type out a message that will be read (Say Message) or upload a mp3 recording (Play Recording).

    Additionally, when using the "Say Message" prompt, you can dynamically insert one of the following variables into your Call Greeting or Whisper:

      Source, Medium, Campaign, Content, Keyword, Phone Number Title, Quotable Status, Repeat Caller or Repeat Lead

    In the Call Whisper example below, the call recipient will hear the Source and Keyword when they pick up the call.

    Call Whisper source and keyword

    4Scroll to the bottom of the page and click "Update".

    Was this page helpful?
    👍Yes
    👎No
    Request a Live Demo
    Get a FREE presentation of WhatConverts

    One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

    Request a Live Demo
    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Ad Platforms Google Analytics

      Last update on April 6, 2021

      Google Analytics
      Chat Livechat

      Last update on June 19, 2020

      Livechat
      ready to get marketing clarity?

      Grow your business with WhatConverts

      14 days free trial Easy setup Dedicated support
      G2 Users Love Us Badge
      G2 High Performer Badge
      G2 High Performer Small Business Badge
      G2 Momentum Leader Badge
      G2 High Performer Europe Badge