Track Social Intents Chats
Social Intents is a live chat service that allows you to engage with website visitors directly through Microsoft Teams and Slack. By integrating with WhatConverts, you can track marketing attribution and event data for every chat.
Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Social Intents Installation Code.
Set Up Social Intents Chat Tracking
To capture lead data from Social Intents, you must add a listener script to your website that notifies WhatConverts when a chat session concludes.
Step 1: Add the Tracking Script
Log in to your website editor and add the following script immediately after your Social Intents Installation Code:
<script>
function onSIApiReady() {
SI_API.onChatEnded = function() {
wc_chat_ypbib("Chat", "New Chat Session");
};
};
</script>
This script triggers a new chat lead in WhatConverts when a visitor ends a chat. You will see the lead in your dashboard along with the marketing data that inspired the user to start the conversation.
Note: WhatConverts cannot track name, email, or specific chat contents for Social Intents; only attribution and event data are captured.
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