Track Zendesk Chat (Zopim) Chats

Zendesk Chat, formerly known as Zopim, is a live chat software that allows businesses to connect with customers in real-time. You can track these chat conversations in WhatConverts by adding a custom event script to your existing widget code. This setup ensures that a new lead is generated in your dashboard whenever a chat session ends.

Set Up Zendesk Chat Tracking

The setup method depends on whether you are using the Zendesk Support Web Widget or the standalone Zopim Chat Widget.

Option 1: Zendesk Support Web Widget

Add the following script immediately after your Zendesk Support Web Widget code:

<script type="text/javascript">
    zE('webWidget:on', 'chat:end', function() {
        wc_chat_ypbib("Chat", "New Chat Session");
    });
</script>

Option 2: Zopim Chat Widget

Add the following code directly after your Zopim code:

$zopim(function() {
    $zopim.livechat.setOnChatEnd(function() {
        wc_chat_ypbib("Chat", "New Chat Session");
    });
});

Below is an example of the WhatConverts custom event code combined with standard Zopim code:

<script type="text/javascript">
    window.$zopim || (function(d, s) {
        var z = $zopim = function(c) {
                z._.push(c)
            },
            $ = z.s =
            d.createElement(s),
            e = d.getElementsByTagName(s)[0];
        z.set = function(o) {
            z.set.
            _.push(o)
        };
        z._ = [];
        z.set._ = [];
        $.async = !0;
        $.setAttribute("charset", "utf-8");
        $.src = "//v2.zopim.com/?2pnWzNiHXC39uaDVQwD6xDgXGV295YJ0";
        z.t = +new Date;
        $.
        type = "text/javascript";
        e.parentNode.insertBefore($, e)
    })(document, "script");
    $zopim(function() {
        $zopim.livechat.setOnChatEnd(function() {
            wc_chat_ypbib("Chat", "New Chat Session");
        });
    });
</script>

Related Topics

• Track Landbot Chats
• Track LiveChat Chats
• Track Olark Chats